car

Start an auto claim here

Find an E-star® repair shop  |  Contact your claim rep

or call 1-800-378-7262

Or call 1-800-378-7262 and let us help you out.

mobile phone screenshot showing photo claims
mobile phone screenshot showing claim details
mobile phone screenshot showing roadside assistance

Get back on the road in no time

Accidents happen. And when they do, you want your car fixed … yesterday. At Esurance, we're here to help make your claim experience as painless as possible. Use Esurance Mobile to track and manage your claim. And speed up the claims process using photo claims.* Or get guaranteed repairs through our E-star Direct Repair program. Don't skip a beat. Get back on track, ASAP.

Download on Google play Download on the App Store

How we make claims quick and easy

photographing car icon

Get paid in a jiff with photo claims

Minor accidents can be a major hassle. But if you just want to get paid and move on, photo claims can get your claim settled quickly. In fact, your payment could be sent in just one day.* That's pretty darn fast.

See how photo claims works

handtools icon

Get guaranteed repairs with an E-star repair shop

We did our research and found the top repair shops in the U.S. The best part? We guarantee repairs for as long as you own the car. And while your car is being fixed, you can get status updates from the shop. Nice.

Discover the E-Star Repair Program

clock icon

File your claim, day or night

Accidents can happen anytime. But Esurance is always ready to help. Start your claim online, or through Esurance Mobile. Or talk to an expert at 1-800-ESURANCE (1-800-378-7262).

Report your claim

tow truck icon

Use Roadside Assistance when you're in a jam

If you're stranded and have towing and labor coverage, use Esurance Mobile to find a tow truck. Then track your rescue as it makes its way to you. Simple. Easy. Safe.

Download our app

Claims FAQs

After an accident, you may feel a little shaken. Assuming you're safe and sound, document as much as you can. Try to get the following info at the scene to make the claims process a little smoother:

  • Names of all drivers involved
  • Number of people in each car
  • Addresses of other drivers involved
  • Phone numbers
  • Names of other drivers' insurance companies
  • Other drivers' policy numbers
  • Phone numbers of their insurance companies (if they have it on hand)
  • License plate numbers of other cars
  • Descriptions of other cars involved in accident (year, make, model)
  • Witness information (names and numbers)
  • Photos of the damage
  • Name and badge number of the responding officer (if one arrived)

Until all the facts are known, we suggest that you don't apologize or admit fault at the scene. Just state the facts as you know them for now. This may become important down the road.

After reporting a claim, rest easy. A dedicated claims representative will contact you within one business day to gather accident info.

If the damage is minor, you can submit photos of the damage with photo claims through Esurance Mobile. Or if you need major repairs, we'll recommend a top-notch E-star repair shop near you.

Either way, your claims representative is committed to helping every step of the way. If you ever have any questions or something isn't clear, reach out to your rep. They can help:

  • Decide how the damage will be inspected (or if an inspection is needed).
  • Arrange a rental car, if needed.
  • Explain how you can track your claim online.
  • Suggest trusted repair shops in your area.
  • Give you an update on your claim status.
  • Answer any and ALL questions.
  • Settle your claim quickly and fairly.

Not all claims require an inspection and photo claims could help you skip this step. But if you do need an inspection, your claims rep will schedule an appointment with an appraiser to examine your car.

From there, your claims rep will contact you with an estimate for repairs.

That's up to you! Feel free to take your car to any shop for inspection and repairs. Or in most states, we can help you find a nearby E-star shop, which is part of our nationwide network of trusted facilities. The best part: through our E-star Repair Program, your repairs guaranteed for as long as you own the car!

If you have rental car coverage on your policy (in some states, it may be called "CarMatch Rental Coverage" or "transportation expense coverage"), we can help you stay on the road while your car gets fixed. If you don't have rental coverage, we can help you get a competitive rental rate from a preferred agency.

What our customers are saying

Car insurance is one of those things that you hope you'll never have to use. But after an accident, you're thankful you have it. So when the time comes, does it really work? See what our customers had to say:

When I was in an accident, my car was totaled. Esurance kept me updated through the entire process of my claim. Everyone I talked to was so nice and caring. It really made the experience easy to deal with.

– Amanda K.

The claims process was fantastic and I can always get someone in person if I need to make a call instead of online. Thank you Esurance for a wonderful experience.

– Paige C.

Due to my experience with Esurance which has involved claims, I continually recommend this company to anyone I hear is shopping for vehicle insurance.

– Dennis M.

Get a quote to see how surprisingly painless insurance can be

or call 1-800-378-7262

Or speak with a licensed agent at 1-800-378-7262.