Frequently asked questions

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Let's dive in

Insurance can be confusing. But if you're looking for simple, jargon-free answers to your pressing insurance questions, you've come to the right place.

Your questions: answered

Most Esurance policies renew automatically. Easy, right? Usually, you'll have the option to renew your Esurance policy every 6 months. You'll get a renewal offer via email 45-65 days before your new policy kicks in. We'll process your renewal payment before the new term begins, but don't worry, we'll always let you know before we do.

If you have questions about your renewal or want to change your payment method, log into your policy or give us a call at 1-800-ESURANCE (1-800-378-7262).

Learn more about renewals.

It's vital that you provide your most current personal information and have access to your policy documents. Luckily, your online account makes it easy to do everything from changing your password to updating your address and contact info.

Here's how to make sure everything's up-to-date.

Want to learn more about what your policy covers? Or maybe update your limits, deductibles, or coverage choices? We do our best to make it simple and jargon-free. Here's where you can learn about what's covered.

Get to know your coverage.

Whether you're paying all at once or opting for a monthly plan, Esurance offers loads of options for how to pay for your policy. You can find all the nitty-gritty details on our payment options page.

When buying your car insurance policy, we may ask you to provide proof that you have prior insurance. Why? Because you may pay less depending on how long you've been consecutively insured (and vice versa).

Find out why.

We get it. Sometimes circumstances change. And so does car insurance. But before you cancel your policy, here are a few things to think about before taking the leap.

If you're sure you're ready to cancel your policy, contact us at 1-800-ESURANCE (1-800-378-7262). Our agents are available to help you out.

An insurer can cancel a policy for a number of reasons. Like lack of payment, fraud, or major moving violations, to name a few. We've got plenty of info on how to avoid having your policy canceled, and what to do if it is.

Learn more.

These days, most states allow you to provide your insurance ID cards electronically, which can be a lifesaver if you get pulled over and realize your printed cards are nowhere to be found. All you need to do is make sure you have the Esurance Mobile app on your smartphone and you'll have your ID cards at your fingertips.

Find out if your state allows digital ID cards, and how to access them.

Not an Esurance customer yet? Get a quote today!