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Start a homeowners claim

For Esurance policies

or call 1-800-378-7262

Or call us 24/7 at 1-800-378-7262.

For policies with our trusted partners


1-888-825-9763 (24/7)


1-877-428-8651 (24/7)

Security First

1-877-581-4862 (24/7)

Claims FAQs

Having all the right info handy when making a claim can help it along that much faster. Here are some documents that are super helpful to have:

  • A list of everything that was damaged, lost, or stolen — and their value
  • Receipts for the damaged, lost, or stolen items, if possible
  • Policy and/or medical reports, if available

If you think you might be at fault, we suggest you don't admit it. Just cooperate with police and let them make the assessment. This may be important later on.

It depends on the claim. A simple property damage claim could be settled in weeks. More complicated claims may take longer. Especially if it's a liability claim and lawsuits are involved — these'd involve several estimates.

What we can say is, the more info you're able to provide, the faster and easier it is. To make sure all of your stuff is accounted for, we recommend using a DIY home inventory before you ever have to make a claim.

Not necessarily. If it's your first claim, say, it could be waived. It also depends on the type of claim. A person who falls asleep with a lit cigarette causing a fire might be a red flag. Same with owning a dog with a history of biting.

But remember: your policy's here to help. If something happens, it can help quickly get you back on your feet after a major incident.

Your claims adjuster will reach out. They'll set up a plan with you to get your claim resolved, depending on the details of the incident. Adjusters will also provide guidance and answer any questions you have. And of course, our agents are there 24/7 if you have any concerns.