motorcycle icon

Start a motorcycle claim

To file a claim with Esurance, call 1-800-378-7262.

For policies underwritten by Progressive

1-800-876-5581 (24/7).

How we make claims quick and simple

motorcycle helmet

File your claim, day or night

Accidents can happen anytime. That's why Esurance is always ready to help, 24/7.

Give us a call

motorcycle with plus icon

Track your claims status

Log into your policy anytime, anywhere to check on your claim.

Check your claim

discount tag

Use roadside assistance

Whether it's a flat tire, low fuel, or dead battery, roadside assistance is there to help.

More on towing and labor

Claims FAQs

Make sure to contact your insurance company as soon as possible after an accident, and try to have the following information on hand:

  • Names of all people involved
  • Number of people involved
  • Addresses and phone numbers of all people involved
  • Names of others' insurance companies and specific policy numbers
  • Phone numbers and addresses of others' insurance companies, if possible
  • License plate numbers of all vehicles involved
  • Descriptions of other vehicles involved, including year, make, and model
  • Witness information, including names and contact information
  • Photos of the damage

The inspection process

If your motorcycle accident insurance claim requires an inspection, your claims rep will schedule an appointment with a claims adjuster or appraiser to look at your bike. It's really as easy as that!

The adjuster's report

Your claims adjuster will contact your claims rep with an estimate of the damage (if the damage to your bike is determined to be reparable).

The amount paid toward your motorcycle will depend on the types of coverage you have on your policy, as well as the type of incident (theft, vandalism, collision, etc.).

If your claims adjuster determines that the repair costs to fix your motorcycle exceed your ride's worth, they will suggest that it be written off as a total loss.

Your claims rep will then make a recommendation for a settlement based on different factors, including your bike's salvage value.

The insurance settlement

Most of the time, if your bike heads to the shop, you'll be offered a claim settlement through your claims rep based on the coverage limits you selected in your policy. If your motorcycle is declared a total loss, you'll be offered a check for the actual cash value, which means your bike's agreed-upon pre-accident value.

Closing your claim

After the settlement is finalized, your rep will close your claim and let you know that the process is complete.