Our mission is to create and provide insurance for the modern world®.
Esurance is singularly committed to being the leading provider of insurance products and services for today's consumers who want to feel empowered and confident in their insurance decisions. We have innovative technology and great people to give our customers a rewarding, hassle-free experience, competitive prices, and amazing service 24 hours a day, 7 days a week (because that's when life happens).
And if something bad does happen, we help our customers recover quickly through access to information, tools, and people who care. We constantly strive to make the insurance experience better — and maybe even people's lives a little better — by valuing our customers and truly listening to their experiences and ideas.
We do all of this with the backing of Allstate, a longtime leader in the insurance industry, assuring our customers that we will be there when they need us most.
Shared values help make our process more efficient and your experience just plain better.
Honesty. Insurance can be tricky, but we work hard to make it easy to understand (and easy for you to get help when you need it), so you can make informed decisions.
Privacy. There are some bad seeds out there, but we're committed to keeping your information safe and private.
Responsibility. We're in the business of being there for you — whether we're answering your questions or paying your claim.
Teamwork. Big ideas can come from anywhere. But it takes a whole team to bring them to life. With such a diverse group of associates, we're able to bring fresh ideas and innovation to everything we do.
When you're shopping for insurance, there are a lot of factors to consider. But at the end of the day, only one thing matters. Right? You want to know (for sure and for certain) that your insurance company can pay your claim. We can.
Esurance is backed by Allstate. In business for more than 80 years, this Fortune 100 company has total assets exceeding $130 billion.
With Allstate's proven know-how and financial strength behind us, you can count on us to be there for you when things go wrong. Just file your claim online or over the phone and we'll handle the rest.
If we had a middle name, it would be technology. If we had a last name, it would probably be technology too. It's that much a part of our identity.
As one of the first companies to bring car insurance online way back in 1999, we started out by making the quoting process easier. We've used innovation to improve every small (and large) detail of the insurance experience.
Whether you're getting a car insurance quote, choosing coverage customized to your needs with our Coverage Counselor®, or managing your policy online, you're seeing just how modern insurance can be.
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Managing Director & Chief Claims Officer
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Managing Director & Chief Marketing Officer
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Vice President of Human Resources
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Jonathan has 25 years of insurance industry experience. After tenures at GEICO and Farmers Insurance, he joined Esurance in 2000 as vice president and chief actuary. From 2003 until 2015, Jonathan served as managing director and chief financial officer. In addition to leading Esurance operations in the U.S., Jonathan is president and chief operating officer of Esurance Insurance Company of Canada.
Eric has more than 20 years' experience in the industry as a claims leader for personal, commercial, specialty, and disability lines of business. Prior to joining Esurance in 2014, Eric was chief claims & risk services officer at Fireman's Fund. Eric also worked for The Hartford as head of claims for the group benefits division and head of claims practices for all products. Eric started his career at Progressive Insurance Corporation where he spent 16 years in field claims leadership.
Alan has over 25 years of experience in advertising, marketing, and customer engagement. Before joining Esurance in 2014, Alan was with Wells Fargo, where he spent 10 years in several executive marketing roles, including leading digital marketing and marketing integration. His career also includes leading e-Business at Blue Shield of California and marketing positions with ConAgra, Kraft, and General Foods.
Amber has over 15 years of experience in human resources including leadership roles in compensation, leadership development, and talent acquisition. Before joining Esurance in 2014, she spent nearly 9 years in a variety of roles at Allstate, most recently as senior director of compensation. Prior experience includes positions at Slayton Search Partners, Deloitte Consulting, A.T. Kearney, and Jones Lang LaSalle.
Vice President, General Counsel & Secretary
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Managing Director & Chief Information Officer
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Managing Director — Sales & Service
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Charles has 15 years of experience in corporate, securities, and insurance regulatory matters. He has advised clients on matters including corporate governance, privacy, data security, intellectual property, mergers and acquisitions, and information technology. Charles worked for Esurance in 2006 and 2007, then rejoined the company in 2012. He has also worked at LeBoeuf, Lamb, Greene & MacRae for 8 years and Nixon Peabody for 5 years.
Elinor has worked in information technology for more than 30 years. She joined Esurance in 2012 after 7 years with Blue Shield of California, where she led the company's technology organization as chief information officer. Prior to Blue Shield, Elinor was the interim CIO at Chiron (now Novartis). She also spent 10 years at Charles Schwab as a senior vice president in their technology organization during a period of explosive online growth.
Mark has more than 25 years of experience in marketing, product management, and customer care. Prior to joining Esurance in 2012, Mark served for 4 years as Allstate's senior vice president of direct sales and service. Previous experience includes executive positions in several telecommunications firms, including Hanaro Telecom, Qwest Communications, and AT&T.
Through our Meet Esurance series, we invite you to get to know the fresh-thinking, problem-solving people who make Esurance just plain better.
sales support lead
licensed customer service rep
Check out more Meet Esurance videos:
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Katie F., sales and service trainer
Office: Tampa, Florida
Started with Esurance: October 2011
What Katie does each day: Takes new sales associates through a 7-week training course to help make them the knowledgeable insurance experts our customers have come to expect
How her colleagues describe her: Quiet leader, outgoing, energetic, knowledgeable, people person, busy bee
What she loves about Esurance: The encouragement to be your best and the ability to have a life outside of work
Erika V., sales support lead
Office: Tampa, Florida
Started with Esurance: May 2011
How she started her career: By googling "Esurance"
What she's known for: In-depth insurance knowledge, drive, and some serious bling
Most passionate about: Insurance and figure skating (of course!)
Proudest moment: Earning her well-deserved promotion, because her new role fits her to a tee
Derek M., licensed customer service rep
Office: Sioux Falls, South Dakota ("Where the magic happens.")
Started with Esurance: June 2010
Favorite quote: "Sometimes it's best to see what you can do instead of focusing on what cannot be done."
What his boss says: "Derek influences others to want to be better."
Celebrity look-alike: Ben Affleck
His car's name: Irene
Nandini E., director of systems engineering
Office: San Francisco, California (Esurance headquarters)
Started with Esurance: December 2006 — as a software developer (She's really moved up in the world!)
Office nickname: The Queen Bee (Hey, when you're a natural leader and IT genius, it makes sense.)
Tech insight: The simpler it is for a customer to use, the more complicated it is behind the scenes.
Exciting new project at Esurance: Making it easier for customers to manage their car insurance with enhanced mobile technology
IT secret: "Any software engineer is passionate about junk food."
First car: Chevy Malibu
Erin H., customer service rep
Office: Sioux Falls, South Dakota (in her living room)
Started with Esurance: January 2006
Biggest thing she's learned at Esurance: "With hard work you can accomplish anything. You're there to do your job …why not give it all you got!?"
What her friends say: "Erin's very funny, very friendly, and very kind."
Favorite condiment: Ketchup and ranch ("They go with almost any food selection.")
Casey S., claims network manager
Office: Rocklin, California
Started with Esurance: February 2007
How his colleagues describe him: Unflappable, technical, embodies the customer service attitude
What he does: Casey manages a team that monitors the repair process, trains shops and appraisers to deliver great service, and ensures a smooth claims process. In short, he looks out for our customers.
Most memorable career moment: Presenting a "Recycled Ride" (a once-totaled vehicle repaired for charitable purposes) on behalf of Esurance
#1 motivation: His wife of 11 years and his 3 beautiful children
2014 Ragan's Content Marketing Awards
Esurance recognized for industry-first Video Appraisal technology
Ragan's Content Marketing Awards recognize marketing and communications professionals who promote a brand through engaging material. Of more than 120 entries received, Esurance video appraisal was honored with Best Mobile App. Video Appraisal is an industry-first technology that lets customers video chat with an appraiser to expedite their claims.
The Esurance original video series "Why I Ride," which follows the life stories and paths of motorcycle enthusiasts, received an honorable mention for Best Content Series.
2014 Content Marketing Awards
Esurance earns Gold Content Marketing Award for "Why I Ride"
The Content Marketing Awards (CMAs) recognize the efforts communications leaders take to have a strategic impact in their industries. Out of 1,100 entries, Esurance was recognized for "Best Use of YouTube for Content Marketing," winning a Gold CMA for the "Why I Ride" video series.
"Why I Ride" follows the paths of motorcycle enthusiasts, from San Francisco to New York.
See the "Why I Ride" video series.
2014 In-House Agency Forum (IHAF) Awards
Esurance receives honorable mention for Fuelcaster™
The IHAF Awards recognize creative excellence among in-house agencies across a host of print and digital categories including advertising, videos, websites, and more. Esurance received an honorable mention in the Advertising/Banners category for Fuelcaster, which utilizes modern technology to predict whether gas prices will rise or fall tomorrow.
To get a prediction, users simply visit fuelcaster.com and enter their ZIP code. They then see a suggestion to buy or wait, along with the lowest price of gas in their area.
2014 PR News' Digital PR Awards
#EsuranceSave30 Twitter campaign wins best Contest/Game
PR News' Digital PR Awards, the industry's top honor in the PR and communications digital space, recognizes outstanding digital initiatives among corporations and sets the industry benchmark for excellence across all areas of digital PR. This year, #EsuranceSave30 — a Twitter sweepstakes that gave away $1.5 million — won the Best Contest/Game category, and received an honorable mention in the Twitter Communications category.
Fuelcaster™, the Esurance gas price predictor, received an honorable mention in the Location-Based Digital Campaign category.
2014 Cannes Lions Awards
Esurance earns 1 Silver, 2 Bronze Cannes Lions Awards
The Cannes Lions Awards recognize the top players in the creative communications and advertising industries. This year, our Twitter sweepstakes #EsuranceSave30 earned 1 Silver and 2 Bronze Cannes Lions. For this campaign, Esurance aired a commercial directly after the Super Bowl asking viewers to tweet #EsuranceSave30 for the chance to win $1.5 million.
Esurance was chosen from 3,200 entries in Promo and Activation. During the campaign, we received 200,000 tweets within the first minute and 5.4 million tweets in all.
2014 Healthiest Employers Awards
Esurance Recognized for Our Robust Wellness Program
Esurance was recognized for Healthiest Employers Awards this year in both Texas and California. The San Antonio Business Journal, Humana Healthcare, the Silicon Valley Business Journal, and San Francisco Business Times all recognized Esurance for the innovation and leadership demonstrated in our Esurance Wellness Program.
Our Wellness Program slogan is "be well, whole, happy." And we help our associates do just that through regular health and wellness communications, a network of wellbeing champions, and our Wellness Incentives Program, which offers up to $200 for participating in activities that support good health.
2014 InformationWeek Elite 100
Esurance ranked best among property and casualty insurance companies
The InformationWeek Elite 100 spotlights the nation's most innovative users of information technology. Esurance was named to their 2014 list, ranking first among property and casualty insurance companies and #19 overall. We were recognized for our innovative new video appraisal feature that allows customers to video chat with a claims expert.
This is Esurance's fourth consecutive year on InformationWeek's annual list, which was formerly known as the InformationWeek 500.
Tampa Bay Times Top Workplaces — 2014
Esurance named one of Tampa Bay's best places to work
For the fourth time, Esurance was selected as a "Top Workplace" by the Tampa Bay Times. Based entirely on employee surveys, this award is useful in determining how successful an organization is likely to be. Esurance associates mentioned their office's approachable, intelligent leadership, open-door policy, positive work-life balance, and encouragement of new ideas.
35th Annual Telly Awards
Esurance videos earn 3 Telly Awards
The Telly Awards competition honors excellence in film and video productions, commercials, and promotions. Esurance's video "Why I Ride: Passion at Work," featuring a San Francisco-based motorcycle enthusiast, was recognized for outstanding achievement in 2 categories: Documentary and Video/Cinematography. Our "How to Park on a Hill" video earned a Telly in the How-to/Instructional category.
2013 Midas Awards
Esurance earns 2 Silvers and a Certificate
The Midas Awards competition recognizes the best in financial services communications. This year, our "Sports Car Time Machine" TV spot — which highlights our Coverage Counselor® tool — earned a Silver Midas in the Insurance category. Our "Space Fender Bender" TV spot — which tied into our Star Trek Into Darkness partnership — earned a Silver Midas in the Promotions category. And our "Tennis for the Modern World" TV spot — which showed how tennis has evolved over the years — earned a Midas Certificate in the Promotions category.
NJBIZ and the Best Companies Group
Once again, Esurance has made the list of New Jersey's finest workplaces
Each year, NJBIZ conducts a survey of local employers and employees, analyzing company policies and practices. Awards are given to those organizations that are most dedicated to their employees' growth and quality of life. For the third straight year, Esurance made this list. Associates continue to appreciate our inclusive environment, supportive culture, and opportunities for advancement.
Ragan and PR Daily's 2013 Ace Awards
Esurance's design and social media teams earn praise
Ragan and PR Daily, leading sources of news about public relations, marketing, and social media, honored Esurance with 2 Ace Awards for communication excellence.
Our design team was recognized for the clean simplicity of our how-to video series. And our social media team was praised for the value they provide to Esurance customers, for giving priority to useful content over sales, and for our rapid response times to customer inquiries (the fastest in the industry).
IMCA Innovation Torchbearer Award
Esurance named the 2013 winner
The Insurance Marketing & Communications Association (IMCA) named Esurance the 2013 winner of its annual Innovation Torchbearer Award.
This award recognizes companies or individuals that have strongly influenced the insurance industry through innovative programs or ideas. Nomination criteria included the international or national impact of the innovation, its effect on particular insurance segments, and how well it was executed within the creative strategy.
PR Daily's 2013 Social Media Award
Esurance is honored for Best Use of Facebook
This brand-new awards program focuses specifically on social media efforts. Esurance was named the winner in the Best Use of Facebook category.
We were recognized for our "Star Trek: Into Darkness" campaign, which featured exclusive video content, a chance to win a trip to the film premiere, a Vulcanizer app that let visitors transform themselves into Vulcans, and a giveaway of 30,000 movie tickets. The Star Trek Facebook tab earned 627,592 visits and gave us tens of thousands of new followers.
2013 InformationWeek 500
Esurance Named to 2013 InformationWeek 500 List
For the third year in a row, Esurance made the InformationWeek 500, an annual listing of the nation's most innovative business technology users. This year, we ranked #28 (up from #186 last year) and came in second out of 41 insurance companies.
Esurance was recognized for our mobile innovations, winning praise for our Express LaneÃ¢â€žÂ¢ feature that pre-fills data so customers can get a personalized insurance quote faster. Also lauded was our photo claims feature, which lets policyholders speed up their claims by using our mobile app to submit photos of the damage for appraisal.
2013 Bay Area's Healthiest Employers Award
Esurance Named One of the Bay Area's Healthiest Employers
The Silicon Valley Business Journal and San Francisco Business Times recognized Esurance for the innovation and leadership we demonstrate in our Esurance Wellness Program. We were awarded the #18 spot in the midsize company category (100-499 employees).
Our Wellness Program slogan is "be well, whole, happy." Over the last year, we've helped our associates do just that through our monthly fitness newsletter, our 401(k) financial fitness meetings, and our Wellness Incentives Program, which offers up to $200 for participating in activities that support good health.
NJBIZ New Jersey's Best Places to Work
For the second year running, Esurance has earned a top spot among New Jersey's finest workplaces.
To determine the winners, NJBIZ evaluates workplace policies, practices, philosophy, systems, and demographics. Then they seek input directly from candidates' employees. And we're proud to say that our associates in New Jersey love being part of the Esurance team!
PR Daily Corporate Social Responsibility Award — Best Cause Branding
Ragan's PR Daily — a news site covering public relations, marketing, and social media — acknowledged Esurance's continuing support of The Trevor Project with a Best Cause Branding award.
Our 2012 campaign supported The Trevor Project's "NTL" movement, which seeks to promote human interaction in an increasingly digital world.
We asked Facebook users to add their profile pictures to a photo mosaic that formed the "NTL" acronym, giving a face to the many supporters of the LGBTQ community. As thanks, we donated $10 to The Trevor Project for each uploaded photo. With the help of friends and fans, we reached our $50,000 donation goal in 8 weeks.
2012 InformationWeek 500
Esurance named to 2012 InformationWeek 500
Esurance has again made the InformationWeek 500, an annual listing of the nation's most innovative users of business technology.
In its second consecutive year on the list, Esurance has continued to embrace virtualization and cloud computing to keep pace with the company's rapid growth and make buying and managing car insurance easier.
Through Esurance's technology efforts, consumers visiting the Esurance website enjoy a faster, more streamlined experience than before. Additionally, these innovations will help Esurance more easily bring new products and services to market and expand into new states.
The Customer Respect Group
Esurance website named Best in Class
The Customer Respect Group, an international research and consulting firm focused on how corporations treat their online customers, recently announced the findings of their auto insurance industry study "Auto-Insurers Online Self-Service Report 2012: Leaders and Laggards." The study evaluated the websites of 20 leading auto insurance companies, ranking the sites based on how successful a customer would be in finding desired content through the site's navigation and search tools.
And we're pretty excited to announce that esurance.com took the top honors. See, we really are making car insurance easier. Thanks for noticing, Customer Respect Group.
Tampa Bay Times Top Workplaces — 2012
Esurance Earns a Spot as a Top Workplace in Tampa Bay
For the third year running, Esurance is named one of the "Tampa Bay Times Top Workplaces."
The evaluation process for this program uses survey feedback from employees to assess a company's values and culture. As part of the survey, employees answer questions on several topics, including practices and policies that make the company one of the best places to work.
NJBIZ and the Best Companies Group
Best Places to Work in New Jersey
Esurance earned the 2012 "Best Places to Work in New Jersey" distinction based on its policies, practices, systems, and associate satisfaction.
Associates think Esurance is a great place to work because of its supportive coworkers, strong management team, culture, and bright future. They also value perks like the casual dress code, flex time, and PTO for volunteering. The award validates Esurance's efforts to create an inclusive workplace that rewards individual achievement and promotes personal development.
TXU Energy Partnership Award
Esurance Wins 2012 TXU Energy Partnership Award
Esurance has won the 2012 TXU Energy Partnership Award for its support of Texas Trees Foundation. This award honors the company's continued commitment to community enrichment through tree plantings, education, and outreach.
A proud sponsor of Texas Trees Foundation since 2005, Esurance has contributed to many of the foundation's initiatives, from supporting seedling planting projects and the Hamilton Park Urban Tree Farm to assisting with educational outreach efforts like the Trees & Technology high school program. Through it all, Esurance's focus has always been on helping make local communities a little better and a little greener.