about us

esurance ranked highest

JD Power

Esurance received the J.D. Power award for "Highest Customer Satisfaction Among Auto Insurers in California." Woohoo!

That means whether you're shopping for insurance, managing your policy online or on our mobile app, or filing a claim, you can count on stellar service. But better still, with Esurance you can count on stellar service at affordable rates.

From quote to claim, Esurance is working to help you make smarter, more efficient choices with your insurance. Using state-of-the-art technology, we offer a seamless online and mobile experience along with intuitive tools that help take the hassle out of insurance.

Backed by Allstate, Esurance is a multiline insurance company with an A+ financial rating*, offering vehicle and property coverage around the country. And we’re still growing!

Check out our product pages to learn more about our top-notch coverages.

esurance by the numbers

number of associates

associates nationwide

number of offices

offices around the country

number of states

states with access to our reliable car insurance

available 24-7

claims service from dedicated reps

day to settle claim

or less to settle most vehicle damage claims

number of policies

vehicles insured to date

  • mission
  • reliability
  • technology

Esurance is committed to being the leading provider of insurance products and services for today's consumers who want to feel empowered and confident in their insurance decisions. We have innovative technology and great people to give our customers a rewarding, hassle-free experience, competitive prices, and amazing claims service 24 hours a day, 7 days a week.

In the event of a claim, we help our customers recover quickly through access to information, tools, and people who care. We constantly strive to make the insurance experience better — and maybe even people's lives a little better — by valuing our customers and truly listening to their experiences and ideas.

When you're shopping for insurance, there are a lot of factors to consider. But at the end of the day, only one thing matters. Right? You want to know (for sure and for certain) that your insurance company can pay your claim. We can.

Esurance is backed by Allstate. In business for more than 80 years, this Fortune 100 company has total assets exceeding $130 billion.

With Allstate's proven know-how and financial strength behind us, you can count on us to be there for you when things go wrong. Just file your claim online or over the phone and we'll handle the rest.

If we had a middle name, it would be technology. If we had a last name, it would probably be technology too. It's that much a part of our identity.

As one of the first companies to bring car insurance online way back in 1999, we started out by making the quoting process easier. We've used innovation to improve every small (and large) detail of the insurance experience.

Whether you're getting a car insurance quote, choosing coverage customized to your needs with our Coverage Counselor®, or managing your policy online, you're seeing just how modern insurance can be.

an Allstate company


Esurance is owned by Allstate Insurance Company, the oldest publically held personal lines insurer in the U.S. With their 80-plus years of experience and superior financial strength behind us, you know we're insurance coverage you can count on.

As a proud member of the Allstate family, we offer you the best of both worlds: reliable insurance products combined with smart, cutting-edge tools that help you manage your insurance whenever, wherever, and however you want.

our customers

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The whole Esurance team did a fantastic job. So many people switch back and forth between insurance companies … but after this new accident (not my fault!!) I'm glad I stuck with you guys once again. I highly recommend Esurance to anyone who asks. Thank you for the great service."

— Michael, California

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Your representatives kept me in the loop by calling me every step of the way … It all went so smoothly and Esurance worked directly with the auto body shop to coordinate payment. Everyone I spoke to from Esurance was pleasant to work with and very knowledgeable."

— Madeline, New York

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Inside a real customer's claim

This busy Esurance customer explains how our hassle-free claims service saved her a whole lot of time and stress.

our leaders

  • Jonathan Adkisson

    Jonathan Adkisson

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  • David Biewer

    David Biewer
    Managing Director & Chief Financial Officer

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  • Eric Brandt

    Eric Brandt
    Managing Director & Chief Claims Officer

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  • Charles Lee

    Charles Lee
    Vice President, General Counsel & Secretary

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Jonathan has 25 years of insurance industry experience. After tenures at GEICO and Farmers Insurance, he joined Esurance in 2000 as vice president and chief actuary. From 2003 until 2015, Jonathan served as managing director and chief financial officer. In addition to leading Esurance operations in the U.S., Jonathan is president and chief operating officer of Esurance Insurance Company of Canada.

David is a fellow of the Casualty Actuarial Society with nearly 20 years of insurance industry experience. He originally joined Esurance in 2001 as an actuarial manager, and was promoted to vice president and chief actuary in 2005. David started his career as a visiting assistant professor for Marshall University and then served in various actuarial analyst roles with Fireman's Fund and InsWeb. Most recently, David served as chief financial officer for Pacific Specialty Insurance Company.

Eric has more than 20 years' experience in the industry as a claims leader for personal, commercial, specialty, and disability lines of business. Prior to joining Esurance in 2014, Eric was chief claims & risk services officer at Fireman's Fund. Eric also worked for The Hartford as head of claims for the group benefits division and head of claims practices for all products. Eric started his career at Progressive Insurance Corporation where he spent 16 years in field claims leadership.

Charles has 15 years of experience in corporate, securities, and insurance regulatory matters. He has advised clients on matters including corporate governance, privacy, data security, intellectual property, mergers and acquisitions, and information technology. Charles worked for Esurance in 2006 and 2007, then rejoined the company in 2012. He has also worked at LeBoeuf, Lamb, Greene & MacRae for 8 years and Nixon Peabody for 5 years.

  • Grace Lee

    Grace Lee
    Vice President of Human Resources

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  • Ravi Narayan

    Ravi Narayan
    Managing Director, Head of Product Engineering, & Chief Information Officer

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  • Mark Pitchford

    Mark Pitchford
    Managing Director & Chief Sales and Marketing Officer

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  • Mark Simmonds

    Mark Simmonds
    Managing Director, Product

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Grace joined Esurance in 2016 after a 26-year career with Allstate. Her broad business experience at Allstate spans leadership roles in claims, sales operations, and human resources. Grace's background in HR includes supporting various departments as a business partner, driving talent strategies, recruiting, and leadership development. Grace earned her BA in Psychology from Boston College, and has her Professional in Human Resources (PHR®) certification, as well as a property and casualty license.

Ravi brings nearly three decades of technology and leadership experience to his role at Esurance. Before joining the team in 2016, he held a variety of technology and product development roles with eBay and PayPal, and served as director of software development at Amazon.

Mark has more than 25 years of experience in marketing, product management, and customer care. Prior to joining Esurance in 2012, Mark served for 4 years as Allstate's senior vice president of direct sales and service. Previous experience includes executive positions in several telecommunications firms, including Hanaro Telecom, Qwest Communications, and AT&T.

Mark brings 20 years of insurance industry experience to his role as managing director and chief product officer. Following successful senior leadership roles with Liberty Mutual and CSAA Insurance Group, among others, Mark joined the team at Esurance in 2016. An alum of Dartmouth College, he brings a diversity of expertise in many areas, including product, underwriting, finance, operations, and more.

our associates

Through our Meet Esurance series, we invite you to get to know the fresh-thinking, problem-solving people who make Esurance just plain better.

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Katie F.
sales trainer

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Erika V.
sales support lead

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Derek M.
licensed customer service rep

Check out more Meet Esurance videos:

Katie F., sales and service trainer

Office: Tampa, Florida

Started with Esurance: October 2011

What Katie does each day: Takes new sales associates through a 7-week training course to help make them the knowledgeable insurance experts our customers have come to expect

How her colleagues describe her: Quiet leader, outgoing, energetic, knowledgeable, people person, busy bee

What she loves about Esurance: The encouragement to be your best and the ability to have a life outside of work

Erika V., sales support lead

Office: Tampa, Florida

Started with Esurance: May 2011

How she started her career: By googling "Esurance"

What she's known for: In-depth insurance knowledge, drive, and some serious bling

Most passionate about: Insurance and figure skating (of course!)

Proudest moment: Earning her well-deserved promotion, because her new role fits her to a tee

Derek M., licensed customer service rep

Office: Sioux Falls, South Dakota ("Where the magic happens.")

Started with Esurance: June 2010

Favorite quote: "Sometimes it's best to see what you can do instead of focusing on what cannot be done."

What his boss says: "Derek influences others to want to be better."

Celebrity look-alike: Ben Affleck

His car's name: Irene

Nandini E., director of systems engineering

Office: San Francisco, California (Esurance headquarters)

Started with Esurance: December 2006 — as a software developer (She's really moved up in the world!)

Office nickname: The Queen Bee (Hey, when you're a natural leader and IT genius, it makes sense.)

Tech insight: The simpler it is for a customer to use, the more complicated it is behind the scenes.

Exciting new project at Esurance: Making it easier for customers to manage their car insurance with enhanced mobile technology

IT secret: "Any software engineer is passionate about junk food."

First car: Chevy Malibu

Erin H., customer service rep

Office: Sioux Falls, South Dakota (in her living room)

Started with Esurance: January 2006

Biggest thing she's learned at Esurance: "With hard work you can accomplish anything. You're there to do your job …why not give it all you got!?"

What her friends say: "Erin's very funny, very friendly, and very kind."

Favorite condiment: Ketchup and ranch ("They go with almost any food selection.")

Casey S., claims network manager

Office: Rocklin, California

Started with Esurance: February 2007

How his colleagues describe him: Unflappable, technical, embodies the customer service attitude

What he does: Casey manages a team that monitors the repair process, trains shops and appraisers to deliver great service, and ensures a smooth claims process. In short, he looks out for our customers.

Most memorable career moment: Presenting a "Recycled Ride" (a once-totaled vehicle repaired for charitable purposes) on behalf of Esurance

#1 motivation: His wife of 11 years and his 3 beautiful children

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Esurance wins Marketing Video category for #EqualDreams

Esurance was recognized by PR Daily for our video released on the eve of the Supreme Court's historic June 26, 2015 marriage equality ruling.

The #EqualDreams video highlighted our commitment to treating all customers equally, no matter who they love or choose to marry. In the video, children and teens share dreams of their wedding day as a poignant reminder that in the modern world all dreams are equal.

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Bay Area's Healthiest Employers 2015

For the third consecutive year, Humana, the Silicon Valley Business Journal, and the San Francisco Business Times have recognized Esurance as one of the Bay Area's Healthiest Employers.

The Esurance Wellness Program, the slogan for which is "Be well, whole, happy," aims to help associates to do just that. With the help of our network of Wellbeing Champions, we advocate for healthier lifestyles through coaching and our Wellness Incentives Program, which offers up to $200 for participating in activities that support good health.

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2015 InformationWeek Elite 100

Esurance recognized for Coverage Rules Engine (CRE) platform

The InformationWeek Elite 100 spotlights the nation's most innovative users of information technology.

Esurance was recognized for our unique rules engine, which helps customers find the right personalized coverage for them at a price that works for their budget. Celebrating our fifth consecutive year on this prestigious list, we also earned a Business Innovation award in the analytics category.

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NJBIZ Best Places to Work in New Jersey 2015

Esurance named among Best Places to Work in New Jersey

Each year, NJBIZ features local companies that are most dedicated to employees' growth and quality of life.

Esurance is proud to have made this list for the fourth consecutive year. Associate feedback praised our friendly environment, strong management team, corporate culture, and bright future.

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PR Daily's 2014 Social Media Awards

#EsuranceSave30 earns coveted award for Best Use of Tags/Hashtags

PR Daily's Social Media Awards showcase companies who master social media and raise the bar on industry standards.

#EsuranceSave30, which ranked as the top-trending Twitter topic on Super Bowl Sunday 2014, was awarded the Best Use of Tags/Hashtags and received an honorable mention for Best Use of Twitter.

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MobileWebAward 2014

Fuelcaster™ receives award for Best Insurance Mobile Website

The MobileWebAward competition honors excellence in mobile websites and apps, featuring the best in mobile development.

Esurance won the Best Insurance Mobile Website award for Fuelcaster™, a free online tool that uses innovative technology to predict whether gas prices will rise or fall.

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PR Daily's 2014 Media Relations Awards

Esurance receives 2 wins for media relations

PR Daily's Media Relations Awards showcase the best use of marketing and content creation to generate media attention.

PR Daily awarded the #EsuranceSave30 Super Bowl campaign with Best Use of Social Media and honored the Why I Ride series about motorcycle enthusiasts with Best Use of Video.

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2014 Ragan's Content Marketing Awards

Esurance recognized for industry-first Video Appraisal technology

Ragan's Content Marketing Awards recognize marketing and communications professionals who promote a brand through engaging material. Of more than 120 entries received, Esurance video appraisal was honored with Best Mobile App. Video Appraisal is an industry-first technology that lets customers video chat with an appraiser to expedite their claims.

The Esurance original video series "Why I Ride," which follows the life stories and paths of motorcycle enthusiasts, received an honorable mention for Best Content Series.

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2014 Content Marketing Awards

Esurance earns Gold Content Marketing Award for "Why I Ride"

The Content Marketing Awards (CMAs) recognize the efforts communications leaders take to have a strategic impact in their industries. Out of 1,100 entries, Esurance was recognized for "Best Use of YouTube for Content Marketing," winning a Gold CMA for the "Why I Ride" video series.

"Why I Ride" follows the paths of motorcycle enthusiasts, from San Francisco to New York.

See the "Why I Ride" video series.

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2014 In-House Agency Forum (IHAF) Awards

Esurance receives honorable mention for Fuelcaster™

The IHAF Awards recognize creative excellence among in-house agencies across a host of print and digital categories including advertising, videos, websites, and more. Esurance received an honorable mention in the Advertising/Banners category for Fuelcaster, which utilizes modern technology to predict whether gas prices will rise or fall tomorrow.

To get a prediction, users simply visit fuelcaster.com and enter their ZIP code. They then see a suggestion to buy or wait, along with the lowest price of gas in their area.

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2014 PR News' Digital PR Awards

#EsuranceSave30 Twitter campaign wins best Contest/Game

PR News' Digital PR Awards, the industry's top honor in the PR and communications digital space, recognizes outstanding digital initiatives among corporations and sets the industry benchmark for excellence across all areas of digital PR. This year, #EsuranceSave30 — a Twitter sweepstakes that gave away $1.5 million — won the Best Contest/Game category, and received an honorable mention in the Twitter Communications category.

Fuelcaster™, the Esurance gas price predictor, received an honorable mention in the Location-Based Digital Campaign category.

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2014 Cannes Lions Awards

Esurance earns 1 Silver, 2 Bronze Cannes Lions Awards

The Cannes Lions Awards recognize the top players in the creative communications and advertising industries. This year, our Twitter sweepstakes #EsuranceSave30 earned 1 Silver and 2 Bronze Cannes Lions. For this campaign, Esurance aired a commercial directly after the Super Bowl asking viewers to tweet #EsuranceSave30 for the chance to win $1.5 million.

Esurance was chosen from 3,200 entries in Promo and Activation. During the campaign, we received 200,000 tweets within the first minute and 5.4 million tweets in all.