Managing personal info and documents

It's vital to have the correct personal info on your policy and know how to quickly access your essential documents. Here's what you need to know.


In most states, your ZIP Code plays a role in the final price of your insurance. It's important for us to have your correct address on file to give you the best, most accurate price.

Plus, even though we're mostly paperless, if we ever have to send you important information by mail, we'll need your correct address in order to get you the essential info.

Because your ZIP code typically factors into your rate, moving to a new address in a different ZIP code could cause your premium to rise or fall.

No. Because we use your ZIP Code to accurately determine your rate, we need your correct garaging address to ensure that you're getting the fairest and most accurate price.

You bet. Just log into your policy to make the change. Click on the "Contact Info" tab to update your personal info, enter your new address, and presto. Within 24 hours your changes should be processed.

We may ask for your proof of address to verify the information we have on file and make sure you're getting the most accurate rate.


After logging into your policy, go to the "Documents & emails" section. In this section you can view and print your ID cards and other auto insurance policy documents.

To print your docs, you'll need to download Adobe Acrobat Reader (for free) if you don't already have it installed.

If you've successfully installed Acrobat Reader and are having trouble viewing/printing your auto insurance documents, call us at 1-800-ESURANCE (1-800-378-7262) and we'll be glad to help.

With Esurance, you can print your temporary ID card right away. And within 24 to 48 hours, Esurance will send you an email letting you know that your permanent documents are available online.

Keep in mind that your temporary ID card will expire after 48 hours.

In most cases, yes. While our mobile apps let you view your ID cards at any time, you still need to print a hard copy. If you get pulled over by the police, the officer will likely ask to see your insurance and may not accept your online document as valid, which could lead to a violation for failing to provide proof of insurance.

Getting another ID card is easy. After logging into your policy, click on the "Your Documents" section. From there, you can view and print your insurance cards, billing invoices, and other insurance policy documents.

While we prefer to do things online (it's easier and it saves trees), we'd be more than happy to mail your documents if you prefer. Keep in mind, though, that there is a $25 fee for this service unless you live in Alabama, Georgia, Maryland, Michigan, Missouri, Nevada, or South Carolina.

When you make changes to your policy, it generally takes 24 hours for them to go into effect. But once they do, you can conveniently find your new documents in the "Your Documents" section of your online account.

The most important car insurance document to keep with you in most states, either in your car or your wallet, is your insurance ID card. This proves that you're properly insured.

And if you have emergency road service through Esurance, carry your ERS card with you in case you need assistance.

Not all states require notification, but if your state authority mandates it, we'll let the state know you're insured with us.

When you send us a document, please include your name and Esurance policy number so we can quickly process it.

You can send your documents to the following address:

Esurance Customer Service
P.O. Box 5250
Sioux Falls, SD 57117-5250

Or you can fax us here:
Proof of prior insurance: 1-800-429-7905
All other documents: 1-800-926-2869

Yes. Your electronic docs work the same way as a written, hard copy contract. When you buy your policy, you'll be asked to read and accept our terms and conditions. By clicking "I Accept," you're legally accepting these terms.

Other personal info

Simply log into your account using your email address and current password, then click on the "Change Password" button. It's that easy!

To update your personal info, all you need to do is log in. To update your email address, click on the "Update Email" button. To update your contact information, click on the "Contact Info" tab.

After you log into your account, you'll see a summary of your policy information. To make changes to your loan/lease information, click on the "Edit Cars" button next to the list of insured cars. You can then choose whether your car is paid for, financed, or leased. If your car is financed or leased, we'll ask you to provide further loan/lease information.

You can also make changes by clicking on the "Cars" tab at the top of the page. When you see your car summary, click the "Edit/Remove" button next to the vehicle you'd like to update. Changes are usually processed within 24 hours.

Not an Esurance customer yet? Get a quote today!