video appraisal

Settle claims faster with video appraisal.

Use your smartphone to video chat with an appraiser. You could get your payment on the spot.*

Download for Android™

Download for iPhone®

*Not available in all states. To get a video appraisal, you need at least an iPhone 5 with iOS 7 or Android 4.0 on your smartphone, 4G LTE connection, and an eligible claim.

Not an Esurance policyholder? Get your free quote today.

Or call 1-800-378-7262.

download for iPhoneAndroid

get back on the road faster

video appraisal thumbnail

When a car accident happens, you just want your claim settled ASAP. Now, with video appraisal, you can speed up the process by video chatting with an appraiser.

Through our unique mobile feature, you could:

  • Schedule an appraisal at a convenient time for you
  • Get your appraisal without leaving your car in the shop
  • And even get your estimate and payment on the spot

Simply use your smartphone to video chat with an Esurance appraiser in real time!

what video appraisal can do for you

If you get into an accident, just file your claim to get started. If a video appraisal would speed things up, we'll schedule one at a time that works for you. (Of course, you can always opt for an in-person appraisal too.)

After your appointment is booked, log into the Esurance Mobile app to get started. From there, you'll be able to:

  • See your appointment info
  • Check in for your call
  • Video chat with your appraiser

During the call, your appraiser will activate the camera and show you how (and where) to video the damage on your car. Your inspection will be just as detailed as having the appraiser there in person.

When it's all done, we'll give you an accurate estimate and, in many cases, we issue payment the same day — meaning you can schedule your repairs and get back on the road in no time.

See? It really is a faster and easier way to settle a claim.