Collector car owners may love old-fashioned rides — but their claims service should be cutting-edge. Here's how to file a claim and get on-the-ball assistance if you have an incident.
classic car insurance claims contact info
All collector and classic car insurance policies through Esurance are underwritten by Hagerty Insurance Agency. Here's how you can reach a Hagerty claims rep.
Hours: Monday through Friday, 8:30 am–8 p.m. ET
Saturday, 8:30 a.m.–4:30 p.m. ET
Sunday, 12:00 p.m.–4:00 p.m. ET
filing your claim
How does the claims process work?
Here's the process in a nutshell:
- Once you've filed your claim, a Hagerty adjuster will get in touch, usually on the day you file.
- Your adjuster will gather info about the incident, decide whether to assign an appraiser or just request an estimate and photos, and let you know what's next.
- Once your adjuster has the estimate and photos or appraiser report and a copy of your title, he or she will review the claim and release payments.
- Your repair shop gets to work — or you do.
In rare instances, an independent adjuster may handle the appraisal process. These individuals are handpicked by Hagerty to assure their skill in handling the claims process.
What info will I need to file my claim?
As with any auto incident, you'll need insurance and contact information from any drivers involved, as well as contact info of witnesses. Photos and police report numbers can help as well, so keep that camera phone handy. In case of a non-collision incident, it'll help to have detailed information about the incident and items damaged. If emergency personnel responded to the event, be sure to get a report number and the respondents' names.
repair and replacement
Can I choose my repair shop?
You certainly can. Having your collector car repaired by a shop you trust is paramount, so our partner will pay for repairs at the shop of your choice. If you're not familiar with local repair facilities, your agent will be happy to provide a few reputable names in your region. We also recognize that many collectors are skilled mechanics themselves, so you're welcome to tackle the job.
What if I can't find replacement parts?
If you can't find the replacement parts you need, we will find them for you. Hagerty staffs specialists whose one and only task is to find the parts you need to get your collector car, be it a vintage Chevy, '70s muscle car, or masterful replica, back to perfect operating condition fast.
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