We started with Esurance on 3/25/13, and my daughter's car was hit by someone who turned off a street into her lane, on 3/26/13. We called Esurance and they took care of everything. She got a rental car, which she desperately needed, (in college), and the repairs were done very quickly. We had issues getting the other parties insurance information, and they tried to say they were not at fault even though they turned on a red light and ran into the other lane my daughter was in. Esurance went thru the arbitration and got our Deductible back. Great Service!