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more customer comments

a few favorites

Esurance is commited to making car insurance smarter and easier for customers and shoppers alike, and nothing makes us happier than hearing "job well done." Here are a handful of comments that let us know we're on the right track and inspire us to do more.


"I had my previous insurance elsewhere and came to find out I was paying way, way too much. I am saving $750.00 a year by switching to Esurance! I could not believe it!!!! … I am now a new Esurance customer and a very happy one!"

– Elizabeth, California

"You have no idea how happy I am to be saving … by switching to Esurance. I plan to see what your company can do for homeowners insurance soon."

– Janice, Texas

"LOVED the process — it was quick and easy. LOVED the shop where I took my car … LOVED it. If I have to sustain a loss to my vehicle, it certainly makes it easier to know I won't have to jump through 1 million hoops to get the loss resolved. LOVE Esurance!"

– Rachelle, California

"I deal with insurance claims on a daily basis and can honestly say that my own personal claim has been much smoother and more efficient than those I have worked on or witnessed from some of the bigger companies … I am very impressed, thank you."

– Aaron, Colorado

"Insurance companies, especially in the hurricane-plagued states, don't always get high marks, but Esurance certainly gets five stars from us. Thanks and keep up the great work."

– Ronda, Florida

"It is not that common these days to get such great customer service. Keep up the great work!!!"

– Paul, California

"Your customer service has gone above and beyond. I am extremely impressed that your company knows the meaning of true customer service."

– Laura, Texas

"The help I received was outstanding."

– Jeff, California

"Thank you to a customer service agent who gave me excellent service. I am glad to have a policy with Esurance when you have such excellent employees."

– Jim, California

"I manage a department of policy reps for a large insurance company and I would be thrilled if any of my reps went to the effort your rep did yesterday to take care of one of our clients. She not only was polite and efficient, she never for a moment made me feel my request was unreasonable or not possible! I want to thank my rep for easing my mind, being so efficient and delivering what we needed so quickly, she exceeded my expectations and deliver exceptional customer service."

– Julie, California

"I just wanted to take the time to thank you for great service. You were very prompt and friendly, and a pleasure to do business with."

– Torey, Michigan

"Firstly, I have been buying car insurance for almost 30 years. Your customer service is second to none. Secondly and most importantly, about 5 weeks ago I had a fairly severe car accident. Within 15 minutes of reporting the accident, I had received a call from the Esurance claim representative and every step I needed to take was carefully explained to me. Wow, what an experience. I tell every person I can about the benefits of switching to Esurance."

– Jonathon, Florida

"I have been very impressed and even sent a thank you to my rep's supervisor for her courtesy, promptness, and explanations."

– Aminda, Colorado

"This claim was the quickest I have ever had. The other party involved was impressed and is considering changing her insurance to Esurance. I had the accident on Saturday and the claim department called me on Sunday. My car was in the repair shop on Monday and completely finished by Friday. The repair shop received the payment on the next Monday."

– Terry, Illinois

"Last week, my car window was smashed by an unknown assailant right in front of my home. I was immediately calmed down by your professionalism and your sense of urgency. Within minutes, my local representative was on the phone answering questions and helping me every step of the way. I phoned [him] more than once, and every time, I felt that I was his only customer. Keep this up, Esurance, and you'll be the only company that matters to people like me."

– Garry, California

"I would really like to commend your customer service representatives. Each and every time I have had the need to speak with someone, I have had exceptional service. Without fail the representative was polite, helpful, and informative. In this day where customer service often seems like a thing of the past, your company's representatives have restored my faith in human nature. Thank you again for your continued great service."

– Dawn, Pennsylvania

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