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Policy last updated: September 3, 2009
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Esurance's Privacy & Security Commitment
Esurance values its relationship with you. Protecting the privacy of your information is of the greatest importance to us. As an
insurance provider, we are regulated by Federal and State laws protecting the
confidentiality and security of your information, as well as our use and
disclosure of it.
- Whether you are a current, former, or potential customer, Esurance treats your
personal information with the same high level of confidentiality and security.
- We never sell your personal information.
- We only share your personal information as necessary to provide the insurance
products and services you have requested or to contact you about Esurance's
products and services.
- We DO NOT share information with third parties for Marketing purposes unless we
have your prior permission to do so. This is our pledge to you.
Our Use And Disclosure of Information
At Esurance, we gather information about you that may be used to process and
service your insurance policy, settle your claims and offer you additional
products and services that we think may be of interest to you, and as permitted
or directed by you. Some of this may be nonpublic, personal information
(information not available to the general public) that is provided by you, that
we gather from transactions and communications with you, through services
performed for you, that we obtain from third parties, or that we obtain through
other means, all as permitted by law.
Information We Collect From You
This includes information you provide us when you apply for our products or
request services, either on the Internet, by phone, or by other means. It may
include information such as your name, address, residence information,
telephone number, email address, vehicle information, driver's license number,
driving history, current or former insurance information, social security
number, gender, educational background, date of birth, marital status and
Esurance Web pages visited. It also includes information from your
communications with us such as letters, telephone calls, and emails.
Information We Collect From Third Parties
This includes information we collect from insurance support organizations, such
as consumer reporting agencies and other third parties. It includes information
such as motor vehicle reports, consumer credit information, demographic
information, insurance histories, and claims reports. Information obtained from
insurance support organizations may be retained by such organizations and
disclosed to other persons as permitted by law.
Information About Your Transactions
This includes information about your transactions with us and others, including
our affiliates. It includes information such as your policy coverage levels,
account balances, claims history, and billing information.
Information We Disclose
The above-described types of personal and other types of information about our
current, former, or potential customers, may be disclosed, but only as
permitted or required by law, or as permitted or directed by the customer or
consumer.
We may disclose such information to affiliated and
nonaffiliated insurance companies, insurance agents, reinsurance companies,
insurance support organizations, such as consumer reporting agencies,
government entities, and claims administrators. We may also disclose
information to nonaffiliated third parties that perform services or functions
on our behalf including the marketing of our products or services. Further, we
may also disclose information as necessary to effect, administer or enforce a
transaction that you request or authorize.
The following are examples of situations in which we may
disclose information:
- Your information may be passed between us and our agents, appraisers,
attorneys, investigators, and others who may be involved in the sales and
marketing of Esurance products and services, processing of applications, and
servicing of policies or claims.
- We provide your policy information to adjusters and other appropriate business
entities that make any necessary repairs to your vehicle when you are involved
in a claim.
- We may provide your information to others whom we determine need such
information to perform insurance or other professional functions for us. These
may include parties helping us with administrative services and consumer
reporting agencies.
- We may supply information as required by search warrant, subpoena, or legal
process, with state insurance departments, or other law enforcement or
government authorities when required by law, or to protect our own legal
interests in the event of suspected illegal or fraudulent activities.
- If we collect your information as an agent for one of our business partners, we
may use it to contact you or make you an offer regarding auto insurance that
may be of interest to you.
All of the nonaffiliated entities with which we may share
your information are required to keep the information confidential and use it
only for the purposes for which it was shared, except as otherwise permitted by
law.
Esurance Communications
As an Esurance policyholder, Esurance will contact you regarding your policy
and our products and services, such as billing notices, confirmations of
changes, changes to our products, and other Esurance-specific communications.
You may NOT unsubscribe from these Esurance-specific communications that relate
to your primary usage of our service and products; and you agree to receive
these if you make a purchase.
From time-to-time, Esurance may contact you about third-party
promotions. In addition, prior to purchasing a policy or after canceling your
policy, Esurance may contact you to confirm your quote or invite you to come
back and get a new quote or to purchase a policy. You will have the ability to
unsubscribe from whichever type of communication you received.
Confidential and Secure Environment
Esurance is strongly committed to protecting the confidentiality and security
of your information against unauthorized access and disclosure. As examples, we
use encryption technology to protect your information and only allow those with
a "need to know" to ever access it.
Learn more about the safeguards we have in place
to protect your information, as well as choices you may make about cookies and
pixels.
Links to Other Companies on the Esurance Web Site
The Esurance Web site contains links to our business partners and links to
other sites offering valuable information. If you choose to provide any
personal information directly to any of these entities, the collection and
disclosure of your personal information by that entity will be governed solely
by that entity's privacy policy. Esurance makes no representations or
warranties regarding these sites.
Reviewing or Correcting Your Information
As a policyholder, you can always review and update your information through
your account on our Web site at www.esurance.com
or by calling our customer service center at 1-800-ESURANCE (1-800-378-7262).
All consumers have the right to know the personal information that Esurance has
about them, to make changes to that information, and to know the identity of
any entity that Esurance has disclosed that information to within the previous
two years. To make such an inquiry please call our customer service center or
write to the address listed below and identify the information you would like.
You will be required to provide certain personal information for identity
verification purposes. If your information is immediately accessible when you
call, the customer service representative will review it with you and you may
make changes to it at that time. If your information is not immediately
accessible when you contact us, within 30 business days, Esurance will inform
you of the types of information we have about you. If you would like to further
review the information, you may review and copy the information in person at
our customer service center or request a copy be sent to you by mail. Esurance
may charge a fee for providing a copy by mail.
Information Request
Esurance Customer Service
P.O. Box 5250
Sioux Falls, SD 57117-5250
Contact Information
For questions about our privacy policy, please contact us at the address below,
or send an email to: privacy@esurance.com
Privacy
Esurance Customer Service
P.O. Box 5250
Sioux Falls, SD 57117-5250
This privacy policy applies to the following companies:
Esurance Insurance Services, Inc.
Esurance Insurance Company
Esurance Insurance Company of New Jersey
Esurance Property and Casualty Insurance Company
Home State County Mutual Insurance Company (for Esurance-Home State Customers)
Esurance may modify this Policy from time to time. The current policy is always available at
www.esurance.com. If significant changes
are made to the Policy, Esurance will notify its policyholders.
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