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photo claims

Send photos of the damage from your phone to get your claim settled faster.

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Speed up your car insurance claim

Fender benders can be a headache. But our unique photo claims feature helps ease some of that pain by helping you get back on the road faster.

With photo claims, there's no need to wait for an appraiser to come out and inspect the damage. Just start a claim, snap a few pics, and get your money fast. No appointment necessary!

How to submit a photo claim

If you get into an accident, start your claim online, over the phone, or through our mobile app. Then, simply submit pics of the damage through photo claims to get an estimate.

If you're an iPhone or Android user, the feature is included on the current version of Esurance Mobile. To use it, simply:

  1. Tap "accidents & claims"
  2. Tap "see your claims info"
  3. Tap "submit appraisal photos"
  4. Take photos of the damage, the whole vehicle, and the VIN
  5. Tap "submit for estimate"

That's it! We provide detailed step-by-step instructions throughout the process, so you know exactly what kind of pictures to take.

Once the photos are submitted, your claims representative will contact you within one business day to provide an estimate for repairs or schedule an in-person appraisal.*

Before you know it, your accident will be nothing but a distant memory.


*Not available in all states. Submitting photos for appraisal doesn't guarantee coverage or payment of a claim.