Auto insurance
Call 1-800-ESURANCE (1-800-378-7262). We're here to help 24/7.
Email
Send us an email. We'll do our best to respond within 24 hours.
Report a claim
You can report your claim online or call us anytime at 1-800-ESURANCE
(1-800-378-7262).
Claims and policy management
As a policyholder, you can log in to view your claim status, contact your dedicated claims rep directly, and maintain your policy.
Customer feedback
How are we doing? If you have feedback (good or bad) about our website, products, and services, please send your comments to customerfeedback@csr.esurance.com.
Send us documents
You can email, fax, or mail us any required documents. Including your name and policy number will allow us to process your docs a little more quickly.
Email: customerservice@csr.esurance.com
Mail & fax (prior insurance documents):
Esurance Sales Fulfillment
P.O. Box 5262
Sioux Falls, SD 57117-5262
Fax: 1-800-684-4675
Mail & fax (any other documents):
Esurance Customer Service
P.O. Box 5250
Sioux Falls, SD 57117-5250
Fax: 1-800-926-2869
Corporate headquarters
Esurance
650 Davis Street
San Francisco, CA 94111
Policy cancellation
We hate to lose you as a customer, but if you need to cancel your Esurance auto policy, please call us anytime at 1-800-ESURANCE (1-800-378-7262).
Property insurance
For policies underwritten by Safeco
Mailing address for payments:
P.O. Box 6476
Carol Stream, IL 60197-6476
Mailing address for everything else:
Safeco Imaging Center
Attn: Policy Support
P.O. Box 515097
Los Angeles, CA 90051-5097
Phone: 1-877-428-8651 (service & claims 24/7)
For policies underwritten by Homesite
Log into your Homesite policy.
Mailing address:
P.O. Box 414356
Boston, MA 02241-4356
| Phone: |
1-888-825-9763 (service & claims) |
| Customer service hours: |
5 a.m.–6 p.m. PT (Monday–Friday)
6 a.m.–3 p.m. PT (Saturday) |
| Fax: |
1-877-273-2984 |
For policies underwritten by Security First
Mailing address for payments:
Security First Insurance Company
P.O. Box 45-9025
Sunrise, FL 33345-9025
Phone: 1-877-581-4862 (claims)
Hours: 24 hours a day, 7 days a week
Phone: 1-855-874-8575 (customer service)
Hours: 8 a.m.–11 p.m. ET (Monday–Saturday)
For homeowners/dwelling policies underwritten by The Assurant Specialty Property Companies
Mailing address for payments:
American Bankers Insurance Company of Florida
23852 Network Place
Chicago, IL 60673-1238
Mailing address for overnight payments:
JP Morgan Chase
Attn: ABIC DB MIA Exceed 23852
131 S. Dearborn, 6th Floor
Chicago, IL 60673-1238
Phone: 1-866-324-6516 (claims)
Hours: 24 hours a day, 7 days a week
Phone: 1-877-893-5739 (customer service)
Hours: 7 a.m.–5 p.m. PT (Monday–Friday)
For mobile home/manufactured housing policies underwritten by The Assurant Specialty Property Companies
Mailing address:
Attn: Manufactured Housing
P.O. Box 979220
Miami, FL 33197
Phone: 1-800-358-0600 (claims)
Hours: 5 a.m.–5 p.m. PT
Phone: 1-877-716-2936 (customer service)
Hours: 5 a.m.–5 p.m. PT
For renters policies underwritten by The Assurant Specialty Property Companies
Mailing address:
American Bankers Ins Co of FL
Specialty Services, 5th Floor
P.O. Box 979220
Miami, FL 33197
Phone: 1-800-358-0600 (claims)
Hours: 5 a.m.–5 p.m. PT (Monday–Friday)
Phone: 1-800-432-8612 (customer service)
Hours: 5 a.m.–5 p.m. PT (Monday–Friday)
Motorcycle insurance
For policies underwritten by Esurance
Phone: 1-800-ESURANCE (1-800-378-7262)
24 hours a day, 7 days a week
For policies underwritten by Progressive
Mailing address:
Progressive Insurance
Attn: Cash Processing
P.O. Box 94561
Cleveland, OH 44101-4561
Phone:
Hours: |
1-800-876-5581 (service)
24 hours a day, 7 days a week
|
For policies underwritten by AMIG
Phone:
Hours: |
1-877-564-0224
5 a.m.–5 p.m. PT (Monday–Friday)
|
Specialty insurance
(Including ATV, boat/personal watercraft, RV/travel trailer, and snowmobile insurance)
For policies underwritten by Esurance
Phone: 1-800-ESURANCE (1-800-378-7262)
24 hours a day, 7 days a week
For policies underwritten by Progressive
Mailing address:
Progressive Insurance
Attn: Cash Processing
P.O. Box 94561
Cleveland, OH 44101-4561
Phone:
Hours: |
1-800-876-5581 (service)
24 hours a day, 7 days a week
|
For policies underwritten by AMIG
Phone:
Hours: |
1-877-564-0224
5 a.m.–5 p.m. PT (Monday–Friday)
|
Consumer report information
As part of the underwriting process, we obtain information about your driving record, claims history, and consumer report information from LexisNexis, an independent third-party company. To request a free copy of your consumer report, contact LexisNexis Risk Solutions Inc. within 60 days of receiving your quote.
E-star® — The Esurance Direct Repair Program
If you own or manage a repair facility that subscribes to ProcessClaims and AutoWatch and you'd like to have it considered for the E-star® program, apply here.
The Esurance Online Partner Program
If your company's interested in partnering with Esurance, please sign up here. You can learn more about the program online or email partners@esurance.com if you have questions or would like to get in touch.
Esurance sponsorships
If you have a sponsorship, brand integration, brand partnership, or cause marketing opportunity, please visit our sponsorship portal.