Esurance Receives J.D. Power Award Ranking Highest Customer Satisfaction among Auto Insurers in California
San Francisco, CA – July 5, 2017
Esurance, the direct-to-consumer auto and home insurance provider for the modern world, announced it has received the J.D. Power award ranking the highest in customer satisfaction among auto insurers in California.
The J.D. Power 2017 U.S. Auto Insurance Study examines customer satisfaction in five factors: interaction; policy offerings; price; billing process and policy information; and claims. It found that Esurance out-performed the competition in overall customer satisfaction, ranking the highest in California.
"Esurance is changing insurance for the better. Insurance for the modern world is simple, fair, and affordable – and involves relentless focus on the customer," said Jonathan Adkisson, president of Esurance. "I am pleased to see customers' recognition of our efforts to deliver a great experience, and we continue to improve on that experience to meet modern customers' evolving needs. Our customers have peace of mind to enjoy their lives without worry because they are protected with Esurance."
To improve the customer experience, Esurance makes customer satisfaction its first priority, identifying common insurance pain points and solving them. Esurance leverages the latest technology to offer competitive prices and a simple, efficient experience, while providing customers with personal care from knowledgeable experts.
The 2017 U.S. Auto Insurance Study is based on responses from 45,624 auto insurance customers, and was fielded in February-April 2017. For J.D. Power award information, visit jdpower.com.
Esurance, insurance for the modern world®, provides auto, homeowners, motorcycle, and renters insurance direct to consumers online and over the phone. With an easy-to-use mobile app, helpful online tools like photo claims and Coverage Counselor®, and knowledgeable experts, Esurance is the smart choice for today's web-savvy consumer. And as a member of the Allstate family, Esurance offers auto and home insurance with just a click, call, or tap away. Esurance has an A.M. Best financial strength rating of A+ (superior) in all states where its products are available, except New Jersey where it is rated A- (excellent). Rating is effective as of April 7, 2016. Click here for a guide to A.M. Best's Credit Ratings™.
For more information, visit www.esurance.com or call 1-800-ESURANCE (1-800-378-7262).