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New Smartphone Feature Can Help Esurance Customers

San Francisco, CA — May 16, 2013

Esurance, the direct-to-consumer personal car insurance company, is now offering a new feature in the Esurance mobile app that could help customers settle claims quickly and conveniently.

This feature can eliminate the need for an in-person visit from an Esurance claims appraiser and could get the policyholders' cars back on the road quicker after a fender bender. By streamlining the claims process, this time-saving app helps busy, on-the-go Esurance customers return to their daily lives.

Here's how the process might work:

  • Once a policyholder has filed a claim, they can use their smartphone to photograph the vehicle damage and the car's VIN, and then submit the information through the Esurance mobile app;
  • The information goes straight to the Esurance claims team, which reviews the photos and the facts of the incident and determines the available options for the customer;
  • Next, an Esurance claims appraiser can contact the customer to discuss the repairs;
  • Finally, to cover the damage, the customer could then choose to have funds wired directly to their bank account, receive a check in the mail, or, if necessary, send in additional photos to finish the process.

The new feature for Esurance mobile is available for iPhone® users,* and will enhance the already-rich mobile experience available for Esurance customers. It's yet another tool from Esurance that makes car insurance easier. Currently, Esurance customers can use the app to get a car insurance quote, view their ID card, manage their policy, file a claim, find a repair shop, and monitor their car repairs with RepairView®.

*The new feature will be available for Android™ phone users within the next 90 days.

About Esurance®

Esurance provides auto insurance direct to consumers online, over the phone, and through select agents, including sister company, Answer Financial. With an easy-to-use mobile app, quick comparison quotes, and online repair monitoring, Esurance is the smart choice for today's web-savvy consumer. As a member of the Allstate family with an A+ rating from A.M. Best*, Esurance is a reliable choice for car insurance, offering anytime, anywhere service just a click, call, or tap away. For more information, visit or call 1-800-ESURANCE (1-800-378-7262).


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