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Esurance Named “Model Insurer” by Celent

Newton, MA — February 9, 2010

Innovation Group, a global provider of enterprise software and business process outsourcing solutions to the Property & Casualty industry, announced that its client Esurance has been named as a "Model Insurer" by Celent, a financial services technology research and advisory firm. In its new report, Celent Model Insurer 2010: Case Studies of Effective Technology Use in Insurance, Celent recognizes Esurance for its implementation of Innovation Group's Innovation Claims First Notice of Loss (FNOL), and achieving self-service claims with vendor technology while retaining company-specific branding.

"We would like to congratulate Esurance on being recognized as a Model Insurer for their self-service claims operation, success, and impressive results," said Eric Wadsworth, CEO Americas for Innovation Group. "We are honored that they have received this industry recognition using our Innovation Claims FNOL. We look forward to continuing our work with the Esurance team to help them to bring even greater value to their self-service claims process and their policyholders."

"The economic challenges and changing demographics have placed a growing focus on innovation and operational effectiveness to achieve sustainable profitability and growth, as well as a seamless best-in-class customer experience. Having the right vision, technology, business practices, and business partner is more important than ever," said Craig Weber, senior vice president of Celent's Insurance practice. "Esurance was selected as a Model Insurer, in part, because their initiative highlights the strategic and operational impact of innovation using modern web-enabled technology and a partner who pushes new ideas, energy and change to meet new customer demands and expectations."

"At Esurance we continually strive to improve the claims experience for our customers. We understand the stress involved in having to file a claim, and our goal with the self-service claims operation is to make that customer experience as stress-free as possible," stated Mark Hofmann, Esurance claims technology manager. "Esurance is honored to be recognized amongst many other innovative companies as a 'Model Insurer' by Celent," continued Hofmann.

In the new report, Celent recognizes 27 insurance technology initiatives as "Model Insurer Components." These best practices in the use of technology span key areas of the product and policyholder life cycle, including product definition, distribution, underwriting, policy administration, service, claims, and infrastructure. The report also reviews IT best practices and measurable business results used in evaluating the Model Insurer Components.

Members of Celent's Property/Casualty Insurance and Life/Health Insurance research services can download the report by clicking the icon to the left. Non-members should contact for more information.

About Esurance®

Esurance, a subsidiary of White Mountains Insurance Group, Ltd. (NYSE: WTM), provides personal auto insurance direct to consumers online and through select agents, including sister company, Answer Financial. Esurance is dedicated to constantly improving the way people shop for, buy, and manage their auto insurance. By combining the best of technology with industry know-how, Esurance is able to offer hassle-free coverage with 24/7 customer service and claims handling at competitive prices.

Through Esurance's website,, customers can get instant car insurance quotes, view comparison quotes, buy an Esurance policy, and print their insurance cards — all in minutes. Esurance also offers policyholders the ability to make policy changes and file claims instantly online, demonstrating its commitment to improving the entire insurance process from quote to claim.

Answer Financial, also a subsidiary of White Mountains, is one of the largest independent personal lines insurance agencies in the country. Answer Financial offers comparison quotes and provides auto and property insurance from more than a dozen top-rated insurance companies through its website,, and over the phone.


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