Esurance and ProcessClaims Continue Partnership
San Francisco, CA — May 3, 2006
Esurance, a direct-to-consumer personal auto insurance company, recently renewed its relationship with ProcessClaims, a company providing customized claims management solutions to the insurance industry. The renewal entails expanded partner integration and a reinspection module through ProcessClaims' ClaimsPort solution.
ClaimsPort is configurable software built to suit insurers' specific business requirements. Esurance has leveraged ClaimsPort to connect to a police report provider, and will shortly have connectivity to a salvage company. Esurance will use the software to further integrate other relationships that are critical to its claims handling process.
Chris Henn, Esurance's managing Director of Insurance Operations, stated, "Our rapid growth in policyholders and our commitment to providing a top-notch customer experience requires significant focus on claims handling. Any time we can automate communication with our vendors, customers benefit, since integration makes the claims process move more quickly and efficiently. ProcessClaims provides the infrastructure and expertise we need to help manage a vital part of our business."
Barrett Callaghan, vice president of sales for ProcessClaims, stated, "We value the partnership that we have built with Esurance. Esurance continually looks at ways to improve their business and our platform allows them the flexibility to make changes quickly to adapt to their business needs."
Esurance Insurance Services, Inc., a subsidiary of White Mountains Insurance Group, Ltd. (NYSE: WTM), provides personal auto insurance direct to consumers online. Esurance is dedicated to constantly improving the way people shop for, buy, and manage their auto insurance. By combining the best of technology with industry know-how, Esurance is able to offer hassle-free auto insurance coverage with 24/7 customer service and claims handling at competitive prices.
Through Esurance's Web site, www.esurance.com, customers can get instant quotes, view comparison quotes, buy an Esurance policy, and print their proof of insurance card — all in minutes. Esurance also offers policyholders the ability to make policy changes and file claims instantly online, demonstrating its commitment to improving the entire insurance process from quote to claim.