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FAQ: Reliability
How does your auto insurance company handle claims?
At Esurance, we like to give our customers the attention they deserve. That means we treat every auto insurance claim as unique. We also like to make filing a claim with our insurance company as easy as possible. That's why our claims representatives are available 24 hours a day, 7 days a week. As soon as you call, we'll start processing your claim.
If you prefer the convenience of the Internet, you're in luck. At Esurance, many claims can be made online by simply logging into your Esurance account. Once you've signed in, click on the “Claims” tab and follow the prompts. It takes just a few minutes to file your claim, and we'll be able to start processing it immediately.
Whether you report your claim online or over the phone, you'll be assigned a claims representative who understands the claims-handling procedures unique to your state. Your representative will explain the claims process, answer your questions, and be with you every step of the way.
Not only do we attempt to process your auto insurance claim quickly, we also won't make you wait long for your claims check. That way you can get back on the road as soon as possible. In a recent survey of 1300 Esurance customers who filed a claim, over 90% stated that their experience was "Outstanding" or "Very Good.”
No one wants to be off the road any longer than necessary. And when Esurance is your insurance company, you don't have to be. Since our claims center is always open, we can start processing your auto insurance claim the instant you contact us. At Esurance, making an auto insurance claim is just as easy as getting a quote and buying your policy. But we hope you'll never have to find that out for yourself!
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