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FAQ: Reliability
Who owns your auto insurance company?
When you're thinking of switching to a new auto insurance company, you want to know that it will be reliable. Though we're always working to save you time and money on your auto insurance, we never want to skimp on reliability. You know you can always trust Esurance because we're part of the White Mountains family.
Esurance is a subsidiary of the White Mountains Insurance Group, Ltd., a publicly traded financial services holding company. As a result, our customers benefit from over 100 years of insurance experience. As a part of the White Mountains family, we share White Mountains' commitment to excellence in insurance practices, rigorous financial discipline, and pride of ownership.
Esurance is rated ‘A-‘ (Excellent) by A.M. Best, which means you can count on your coverage. In addition, The Change Sciences Group, a leading Web usability analysis firm, ranked Esurance #1, 2 years in a row for having, respectively, "the most usable site" and "the best customer service experience" among 14 other leading auto insurance companies.
Since our corporate parent and our insurance relationships provide such extensive industry know-how and financial stability, you can be sure that we'll be there for you when you need us-- especially if you ever have to file a claim. In a recent survey of 1300 Esurance customers who filed a claim, over 90% stated that their experience was "Outstanding" or "Very Good."
Reliable service isn't the only thing you get when you become an Esurance policyholder. Our customers also enjoy hassle-free auto insurance at an affordable price. We're quite proud to say that 80% of our customers would recommend our insurance company to a friend or family member. Now that's satisfaction! As our insurance company continues to grow, we'll never stray from our commitment of offering convenient, reliable auto insurance at affordable prices.
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