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FAQ: How Esurance Handles Your Claim
What if I disagree with an estimate?
When you file an auto insurance claim with Esurance, we make sure you're taken care of every step of the way. We want your auto insurance claim to be settled quickly and fairly, so we avoid conducting unnecessary procedures that would slow down the process.
To help speed the adjustment process, we dispatch appraisers only when necessary. We've found that, in most cases, repairs can be finished more quickly if one of the Esurance Direct Repair Program body shops located near you performs an immediate appraisal. You can take your car anywhere you like, as long as the facility can provide a repair estimate.
If you don't have a preferred body shop we can help you locate a shop that's close to your home or work with one of the many shops around the country that are affiliated with Esurance.
If you disagree with an estimate, simply call your claims representative so that he or she can help you resolve your auto insurance claim. Our claims representatives are available 24 hours a day, 7 days a week to answer your questions and help you with your auto insurance claim.
With Esurance, not only can you make your auto insurance claim 24/7, you can receive friendly, helpful customer service too. Whether you're getting a quote or making an auto insurance claim, Esurance makes auto insurance convenient. When you've been in an accident, you want your auto insurance claim to be handled efficiently. With Esurance, you'll be back on the road in no time!
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