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FAQ: How Esurance Handles Your Claim
Where do I go to get my car inspected for damage?
If your car has been damaged in an accident, it deserves to be taken care of by someone you trust. When you make an auto insurance claim with Esurance, we understand that you might already have a body shop that you feel comfortable with. That’s why we allow you to take your car anywhere you like, as long as the facility can provide a repair estimate.
If you don't have a preferred body shop, don’t fret. We can help you locate a shop that's close to your home or work with one of the many shops around the country that are affiliated with Esurance.
Estimates written by shops affiliated with Esurance are free. We’ve found that, in most cases, repairs can be finished more quickly if one of the Esurance Direct Repair Program body shops located near you performs an immediate appraisal. If you choose to have your vehicle repaired at one of the shops affiliated with us, it’s likely that you’ll get your car back faster.
In most cases, we find that it’s more efficient to have the body shop appraise your damage and send it to our appraisers. Our appraisers then review these estimates online and then send them electronically to your claims representative for payment.
Auto insurance claims are often processed within just 15 days, which means you’ll receive your claims check in no time. That way your car won’t be out of commission any longer than necessary. With Esurance, making an auto insurance claim is fast and easy!
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