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FAQ: How Esurance Handles Your Claim
How quickly will my auto insurance claim be processed?
At Esurance, we like to give our customers the attention they deserve. That means we handle every auto insurance claim individually. Every situation is unique, and the time needed to process an auto insurance claim correctly can vary. However, most auto insurance claims are processed within 15 days.
Esurance makes it easy to file an auto insurance claim. Just call our claims center at 1-800-926-1175. Our claims centers are open 24 hours a day, 7 days a week, so we can start the claims process as soon as possible.
Many claims can also be made online by simply logging into your Esurance account. Once you've signed in, click on the "Claims" tab and follow the prompts. It takes just a few minutes to file your claim, and we'll be able to start processing it immediately.
Our claims handling goal is to process your auto insurance claim quickly and fairly. After you've made your claim, you'll be contacted by one of our claims representative, who will explain the claims process, answer your questions, and be with you every step of the way. If you have rental car coverage, our claims representatives can even help you obtain a rental car while yours is being fixed or replaced.
In addition to processing your auto insurance claim quickly, we'll send you your claims check as quickly as possible too. That way you can get back on the road as soon as possible.
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