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File a claim online

How to report windshield & glass claims

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View your claim info

Get claim updates by logging into
your Esurance account.

1.800.ESURANCE

(1-800-378-7262)

Mobile claims info

Claims info is also available
at esurance.com from any
smartphone or through our
handy apps for iPhone®,
Windows® Phone 7, and
Android™.

You'll be able to file a claim,
monitor your repairs through
RepairView, and contact your
dedicated claims rep anytime.

Auto claims information

Accidents aren't easy, but we're here to help

We're committed to making the process as painless as possible for you. We'll settle your claim quickly and fairly and get you back on the road as fast as we can.

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E-star® Direct Repair Program

When you choose an E-star facility, you can see your vehicle repairs from any computer or smartphone with RepairView™!
Learn more >

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Hybrid claims vehicles

Our claims service isn't just reliable, it's 100% eco-friendly as well. Esurance uses hybrid claims vehicles to help reduce smog and gas consumption.

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Help fight fraud

We're serious about protecting our policyholders against fraud. Therefore, we do everything we can to prevent fraud.

About the claims process

Customer comments

"...thank you so very much for your quick and efficient handling of the claim for my son's car. He was devastated when he was the victim of a hit and run/sideswipe, but you calmed him down and were so patient with him, explaining everything...

... The best move I ever made was switching our car insurance to Esurance."
- Margaret, California

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