How to get in touch
There are several ways to contact us. Whether you prefer to email, call, or fax, you can find all the information you need right here.
Phone
Call 1-800-ESURANCE (1-800-378-7262). We're here to help 24/7.
Email
Send us an email. We'll do our best to respond within 24 hours.
Report a claim
You can report your claim online
or call us 24 hours a day at 1-800-ESURANCE
(1-800-378-7262).
Claim status
As a policyholder, you can log in to view your claim status and contact your dedicated claims
rep directly.
You can also contact one of our regional offices.
Customer feedback
How are we doing? If you have feedback (either good or bad) about our website, products, and
services, please send your comments to customerfeedback@csr.esurance.com.
Send us documents
You can email, fax, or mail us any required documents. Including your name and policy # will allow us to process your docs a little more quickly.
Email: customerservice@csr.esurance.com
Mail & fax (prior insurance documents):
Esurance Sales Fulfillment | P.O. Box 5262 | Sioux Falls, SD 57117-5262
Fax: 1-800-684-4675
Mail & fax (any other documents):
Esurance Customer Service | P.O. Box 5250 | Sioux Falls, SD 57117-5250
Fax: 1-800-926-2869
Corporate headquarters
Esurance | 650 Davis Street | San Francisco, CA 94111
Policy cancellation
We hate to lose you as a customer but if you need to cancel your Esurance auto policy, please call us anytime at 1-800-ESURANCE (1-800-378-7262).
Esurance Homeowners Insurance Program
For policies underwritten by Safeco
Mailing address for payments:
P.O. Box 6476 | Carol Stream, IL 60197-6476
Mailing address for everything else:
Safeco Imaging Center | Attn: Policy Support | P.O. Box 515097
Los Angeles, CA 90051-5097
| Phone: |
1-877-428-8651 (service & claims 24/7)
1-866-439-5633 (sales)
|
| Sales hours: |
6 a.m. – 6 p.m. PT (Monday–Friday) |
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For policies underwritten by Homesite
Log into your Homesite policy.
Mailing address:
P.O. Box 414356 | Boston, MA 02241-4356
| Phone: |
1-888-825-9763 (service & claims)
|
| Customer service hours: |
5 a.m. – 6 p.m. PT (Monday–Friday)
6 a.m. – 3 p.m. PT (Saturday)
|
| Fax: |
1-877-273-2984 |
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Motorcycle insurance
For policies underwritten by Progressive
Mailing address:
Progressive Insurance | Attn: Cash Processing | P.O. Box 94561
Cleveland, OH 44101-4561
Phone:
Hours: |
1-800-876-5581 (service)
24 hours a day, 7 days a week
|
Phone:
Hours: |
1-866-455-1980 (sales)
6 a.m. – 6 p.m. PT (Monday–Friday) |
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For policies underwritten by AMIG
Phone:
Hours: |
1-877-564-0224
5 a.m. – 5 p.m. PT (Monday–Friday)
|
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Consumer report information
As part of the underwriting process, we obtain information about your driving record, claims history, and consumer report information from ChoicePoint, an independent third-party company. To request a free copy of your consumer report, contact ChoicePoint Services, Inc., within 60 days of getting your quote.
|
Website:
Phone:
Mail: |
www.consumerdisclosure.com
1-800-456-6004
ChoicePoint Consumer Service Center | P.O. Box 105108
Atlanta, GA 30348-5108
|
E-star — The Esurance Direct Repair Program
If you own or manage a repair facility that subscribes to ProcessClaims and AutoWatch and you'd like to have it considered for the E-star program, apply here.