Recently, we've been talking a lot to customers and people shopping for insurance. Here's what we've heard loud and clear: No one likes dealing with insurance. It can feel complex, confusing, and expensive. In other words, a real pain.
So at Esurance, we're on a mission to make insurance surprisingly painless. We've enlisted the help of those who actually use insurance: consumers. We surveyed 2,000 insurance owners about their experiences — from buying insurance to using it — to get the inside scoop on how dealing with insurance REALLY makes them feel. The result? Our 2019 Esurance Report: Consumer Insurance Aches & Pains.
This study actually measures the pain points for insurance customers. Can you guess what percentage of respondents would rather slam their hand in a car door than deal with insurance? It's shocking, to say the least. And you might be surprised to learn how many consumers would rather have a cocktail than a calculator while shopping for insurance.
The point is, understanding these pains can help us tackle them. And tackle them we will. Head on. We'll keep working to make insurance surprisingly painless by making it simple, transparent, and affordable.