What is the DriveSense device?
The device is a small electronic component you can easily install into your vehicle's onboard diagnostics (OBD-II) port. It then records and transmits vehicle data, which is used to determine your discount.
Is the DriveSense device easy to install?
The device is very easy to install. Simply plug it into your vehicle's OBD-II port, which is usually located under the dashboard right in front of the driver's seat.
Is the DriveSense device safe for my vehicle?
Yes, the DriveSense device reads data from your vehicle's computer, but it doesn't have the ability to alter or modify your vehicle's functions or operation.
If you think the device interferes with your ability to safely operate the vehicle, remove it immediately and call us at 1-800-ESURANCE (1-800-378-7262).
Can I remove the DriveSense device for routine vehicle maintenance or repairs?
Sure thing. Some vehicle services or repairs will require removal of the device. Just be sure to reinstall it after the services are completed.
What if the device stops working?
Give us a call at 1-800-ESURANCE (1-800-378-7262) and we'll send you a replacement in no time.
What if the device is lost or stolen?
If your device is lost or stolen, call us at 1-800-ESURANCE (1-800-378-7262) and we'll send you a replacement.
Can I install my current device into a new car?
If you get a new car, you'll need to return your current device and request a new one since each DriveSense device is assigned to a specific vehicle. Just call us at 1-800-ESURANCE (1-800-378-7262) and we'll be happy to help you set up DriveSense in your new vehicle.
What if my vehicle has OnStar™?
If your vehicle's equipped with OnStar, your monthly diagnostic email may include the following notification: "We were unable to successfully complete a diagnostic test. This issue may be caused by an aftermarket device plugged into your vehicle's diagnostic port. If an indicator light is lit on your dashboard, push your blue OnStar button."
Pressing the blue button will initiate your monthly diagnostic report, allowing the OnStar operator to complete the test.
What if my vehicle has SYNC® with MyFord Touch®?
If you have SYNC with MyFord Touch, you may not be able to run a Vehicle Health Report or use the 911 Assist features. If you encounter these issues, the Vehicle Health Report and 911 Assist features can be run when the device is removed from the OBDII port. Visit Ford's SYNC How-To page for more information.
Will installing the device affect my vehicle warranty?
No. The Magnuson-Moss Warranty Act, a federal law, protects the original manufacturer's warranty for vehicle owners who choose to install third-party parts into their vehicles.