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esurance customer service

Hi there. We thought you looked familiar. In these pages, you'll find easy info and guidance to help you get the most from your Esurance policy.

Policy management FAQs

Our website, mobile apps, and round-the-clock customer service make managing your Esurance policy a snap. If you have questions about your car insurance policy, you can find answers here.

Adding or removing cars and drivers

Get a better understanding of which drivers you should list on your policy and find out how to add or remove a car or driver anytime. We also explain how a change could affect your policy's premium.

Managing your coverages

Learn about your coverage options and find out how to change your coverages, limits, and deductibles.

Paying for your Esurance policy

Get the lowdown on due dates, payment options, and fees that may apply.

Updating your personal info

Find out how you can update your info quickly and easily and learn how to access your essential car insurance documents.

Policy info

Renewing your car insurance policy

Get comprehensive info on how your policy is renewed and how you'll find out about it.

Proof of prior car insurance

To lock in your rate after you buy a policy, you may need to send in proof of prior coverage. We'll explain why.

Why car insurance policies are canceled

Learn all about policy cancellations — including why policies get canceled and what to do if it happens to you.

Canceling your auto policy (and what to consider first)

Before you cancel your car insurance policy, there are a few important factors to consider. We'll walk you through a handful of them.

Military and car insurance

Find out how to handle your car insurance if you or your family member is deployed or reassigned.

Security online: how Esurance protects your identity

Nothing is more important to Esurance than protecting your personal information. See the security measures we use to protect your identity online.

Contact us


If you have any questions about managing your policy that aren't answered in the above pages or just feel like talking to a real, live human about your options, feel free to call us anytime at 1-800-ESURANCE (1-800-378-7262). We're always here to help.