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FAQ: How Esurance Handles Your Claim
Can I take my vehicle to a repair facility of my choice?
An auto insurance claim can vary from minor to severe, and at Esurance we like to give every claim the individual attention it deserves. When processing an auto insurance claim, we do everything we can to settle your claim efficiently.
You can take your vehicle to the repair facility of your choice. If you don't have a preferred repair facility when you file a claim, Esurance can help you select one through the E-star program.
E-star, the Esurance Direct Repair Program, features highly qualified repair facilities and guarantees repairs for as long as you own the vehicle. These facilities also allow you to monitor the progress of your vehicle repairs online.
And because we believe in environmentally friendly business practices, we require that all E-star repair facilities remain compliant with strict EPA-OSHA guidelines.
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