From quote to claim, we work constantly to
make car insurance easier for you. But don't
take our word for it. See what just a few of our customers have had to say about their
experiences with Esurance.

  We were very skeptical about trying a new insurance company, but we have found that
the prices are excellent, the customer service is beyond excellent, and we will definitely
recommend to others. Thank you for understanding what customers want in auto insurance."

- Joy, Tennessee

  Unlike some online service providers, your site and customer service offered us
excellent service and great coverage options for a great price!"

- Karen & Steve, Florida

  I just wanted to drop a note to say that I've never been happier with my auto insurance!
We've literally saved hundreds of dollars by going through Esurance. I also love that I have
more control over my account online. In the past, if I had to change my policy, it meant waiting
in line and signing more documents. Now, all I do is go online, type up the changes, and
instantly get the paperwork printed out! In fact, just recently, my husband lost his insurance
card. I simply went to our account and printed him a brand new one...talk about convenient with
a capital C!! Keep up the great work!!"

- Laura, Texas

  I am a satisfied customer! I have lived in California for all of my life, and sometime
next year I will be leaving. There are very few things I will miss when I leave, and, of course,
there are my friends who will be missed, but beyond that, the only other thing that comes to
mind is Esurance. I've gone through a few insurance providers over the years, and finally found
one I like."

- William, California

  I am an insurance agent for a major captive property and casualty insurer. Why did I
leave and insure with Esurance? I believe in and support your eco-friendly way of doing
business. The amount of paper and waste generated by most insurance companies is
beyond comprehension. Furthermore, my total online experience (quoting and purchasing)
was easy, logical and hassle-free. Your Web site is a bright example on 'doing it right.' I was
referred by another 'treehugger.' I would encourage you to target market the environmental
groups. Typically, price isn't an issue within this group. 'Green' business principles and
practices are the critical factors of this market segment. Thank you for caring about Earth!"

- Mark, Illinois

  You people are awesome..."

- Barry, Florida

  Painless and smooth... I am a computer professional and this site is done well...
no... it is COOL! Thanks for the experience of a site well done."

- Glenn, Colorado

  WOW! That's all I can say. I'm still in shock on how easy it was to get car insurance.
It's easier than buying a gallon of milk at the grocery store!!! I don't have to deal with an agent
selling me something that I don't want or need— somewhat like walking all the way to the
BACK of the store passing through aisle after aisle just to purchase a gallon of milk. This is
GREAT!!! Thank you for creating a convenient and fast process to purchase insurance for a
consumer, such as myself, who is ALWAYS on the go."

- Sophie, Washington

  I went to the Esurance Web site to get a quote for my personal car insurance, and your
company is AWESOME. I easily got a quote, and I pressed this button that says if I press it a
rep will call me, (I pressed it even though I thought it was pointless given past experiences I've
had doing that sort of thing), and in seconds, not minutes, but seconds later I got a call from a
live person! She was so helpful and the price was so great that I ended up buying two policies,
which saved me hundreds. It was the best service I've had in the longest time!! The service, the
ease, I can't get over it, it was that good!! Plus you have extremely nice reps who actually know
what's going on, I just really had to tell you this because it was just so refreshing to do
business with a company like that."

- Marie, Florida

  I have been trying to make some comparisons over the last several days. I have tried
several sites and found yours to be one of the very few that is truly user friendly. It actually
does everything it says it will. Thanks so much for the great site and the opportunity to conduct
this in the comfort of my own home. You have done an excellent job and it was a pleasure to
use."

- Robert, California

   wanted to take this opportunity to thank you for your efficient and prompt update
to my policy changes. I have never before had such a positive and simple experience when
transferring my coverage to a new automobile. I regret that I did not record the name of the
representative I spoke with but her service was impeccable. Thank you!"

- Lisa, Florida

  Getting a quote from Esurance was a piece of cake."

- Chris, California

  This is just a quickie to say thank you for your fine service and easy to use Web site.
Previously, I used another insurance company and the quality is day and night difference.
This is our 2nd year and we plan to be with you for many years. We have advised our children
to enjoy your incomparable service as well."

- Ron, California

  I am one of those people who always thought that the comments found on sites like this
were made up by the company. I always heard the 'switch now we will save you a lot of money'
and thought 'Yeah, right.' I came to Esurance after finally getting a decent quote from another
company, but found a quote that made me very happy on your site. I came back here to
purchase the quote, the whole time thinking that, at the end, it was going to give me a completely
different price. Well, after buying the insurance, it did change, but it was lower than the original
quote. I was so pleased with my experience with your company that I have recommended it to
all of my friends, family, and gave the Web site address to the company where I bought my truck.
I would like to thank everyone involved in making your company so great."

- Jeff, Arizona

  You are saving me $1,144 every 6 months. That's almost 45%. Thank you! I'll be faxing in
my proof of insurance and you can see for yourself. I was with another company for 28 years
and had every discount they offered. I also love being able to print out my own insurance cards
whenever I need them."

- Jimmy, Florida

  I was tired of my insurance payments going up and up and up, so thought it was time to
start shopping for new insurance. I had tried over the Internet before but hadn't a clue what I
was doing, so I just gave up. I had my previous insurance elsewhere and came to find out I
was paying way, way too much. I am saving $750.00 a year by switching to Esurance! I could
not believe it!!!! I immediately started the process of switching, and I am now a new Esurance
customer and a very happy one! Today, I received my policy and cards via email just as
promised and am glad I switched!"

- Elizabeth, California

  ...thank you so much for your tremendous effort in getting my son's car insurance. The
first payment came out of our bank account today. You have no idea how happy I am to be
saving at least $1,700.00 a year by switching to Esurance. I plan to see what your company can
do for homeowners insurance soon."

- Janice, Texas

With savings like these, it pays to get a quote and see how much you can save with Esurance!

  Thanks for all of your help on this, I appreciate it a lot. It is not that common these days to
get such great customer service. Keep up the great work!!!"

- Paul, California

  Your customer service has gone above & beyond the call in regards to all areas. I am
extremely impressed that your company knows the meaning of true customer service."

- Laura, Texas

  The help I received was outstanding. I called at 12 a.m."

- Jeff, California

  I have NO intention of changing my insurance company. Your service has been FIRST-
rate. I love the online access. My previous company had online services, but nothing like yours. I
can do anything I need to right from your Web site. I have not had a claim and hope I never do,
but I have the feeling the service will still be first rate."

- Michael, Texas

   I just wanted to say thank you to a customer service agent who gave me excellent service.
I am glad to have a policy with Esurance when you have such excellent employees."

- Jim, California

  I want to take a moment to commend you on one of your Customer Service Represent-
atives. I manage a department of policy reps for a large insurance company and I would be thrilled if any of my reps went to the effort your rep did yesterday to take care of one of our clients. She not only was polite and efficient, she never for a moment made me feel my request was unreasonable or not possible! I called the 800 number around 9:00. She listened to my situation and quickly went about getting the request made. She got me an information letter and put the request for ID cards through rush. She even offered to fax something to the DMV directly— I had my ID cards at 9:22! I want to thank my rep for easing my mind, being so efficient and delivering what we needed so quickly, she exceeded my expectations and deliver exceptional customer service. Believe me, I know the difference between good and exceptional - I get paid to hire people who can at least do the former and learn to do the latter."

- Julie, California

  I just wanted to take the time to thank you for great service. You were very prompt and
friendly, and a pleasure to do business with. Thank you so much."

- Torey, Michigan

We'd like to thank all of our customers, especially those of you who take the time to let us know
when we do well, and when we can improve.

  Firstly, I have been buying car insurance for almost 30 years. Your systems and Web
access to purchase insurance are incredible. Your customer service is second to none. I used
to think buying car insurance was like going to the dentist, it was necessary but dreadful. What
a pleasure dealing with Esurance. Secondly and most importantly, about 5 weeks ago I had a fairly severe car accident. Within 15 minutes of reporting the accident, I had received a call from the Esurance claim representative and every step I needed to take was carefully explained to
me. But more than that were the two claim representatives I dealt with. Wow, what an experience. I tell every person I can about the benefits of switching to Esurance, talk about good news. My good news is not only that I switched to Esurance but have had the pleasure of dealing with
these two professionals. I sincerely hope that their good work and excellent customer service attributes do not go unnoticed. Thank you."

- Jonathon, Florida

  I have been very impressed and even sent a thank you to my rep's supervisor for her
courtesy, promptness, and explanations...anyone who doubts that 'online' service can be good
always hears from me how great Esurance is!!! Thanks."

- Aminda, Colorado

  LOVED the process - it was quick and easy. LOVED the shop where I took my
car...LOVED it. If I have to sustain a loss to my vehicle, it certainly makes it easier to know I
won't have to jump through 1 million hoops to get the loss resolved. LOVE Esurance!"

- Rachelle, California

  This claim was the quickest and most hassle free I have ever had. The other party
involved was impressed and is considering changing her insurance to Esurance. I had the
accident on Saturday and the claim department called me on Sunday. My car was in the repair
shop on Monday and completely finished by Friday. The repair shop received the payment on
the next Monday. Thank you for the good job."

- Terry, Illinois

  Last week, my car window was smashed by an unknown assailant right in front of my home. I was on my way to work with zero time to spare. As soon as I discovered what had happened, I was on the phone to [Esurance]. I was immediately calmed down by your professionalism and your sense of urgency. I was given a phone number at my request of an auto glass business that could see me right away. Within minutes, my local representative was on the phone answering questions and helping me every step of the way. I phoned [him] more than once, and every time, I felt that I was his only customer. Thank you again [to my claims representative] and all of you nice people I talked to at Esurance Customer Service, where it's quite apparent that customers do matter. Keep this up, Esurance, and you'll be the only company that matters to people like me."

- Garry, California

  I would really like to commend your customer service representatives. Each and every time I have had the need to speak with someone via telephone or email, but especially telephone, I have had exceptional service. Without fail the representative was polite, helpful, and informative. Unfortunately, after nearly 20 years without any need to file insurance claims I had 2 minor claims within a few months and both times received prompt, considerate responses. Additionally when calling to make changes to my policy I also received the same high quality service. In this day where customer service often seems like a thing of the past, your company's representatives have restored my faith in human nature. If possible, please make sure this email gets forwarded to whomever I have dealt with and whoever would be responsible for employee evaluations. Thank you again for your continued great service."

- Dawn, Pennsylvania

  I have been complimenting the claims process to everyone that I talk to, and in my business that is a great compliment to Esurance. I deal with insurance claims on a daily basis and can honestly say that my own personal claim has been much smoother and more efficient than those I have worked on or witnessed from some of the bigger companies that claim to be based on customer service. My adjustor deserves credit for his work. I am very impressed, thank you."

- Aaron, Colorado

  To summarize, four things made this a great experience:

1. An Esurance rep with follow through, initiative, and just the right amount of empathy.
2. An adjuster that saved me from trying to pin the tail on the body shop in the yellow pages.
3. A body shop that finished a day early and cleaned my car.
4. A car rental that put me in a comparable vehicle for no additional cost.

By themselves, these points seem like small details, but they added up to create a polished,
professional, positive experience. Insurance companies, especially in the hurricane plagued
states, don't always get high marks, but Esurance certainly gets five stars from us. Thanks and
keep up the great work."

- Ronda, Florida

  Let me thank you for the relative ease with which you handled the initial accident report. I had never been through the process before, so your willingness to explain the system to me was very kind and very helpful."

- Michael, California

Thanks to everyone who has taken the time to tell us about their claims experience. We're glad
we could make a difficult time easier for you.

Admittedly, Jackpot the Cat may have special gifts. Deborah, an Esurance policyholder in
Arizona, made our day when she sent us her email.

Deborah told us:

  Buying auto insurance from Esurance is so easy, even the cat can do it! Thanks for the
great buying experience."

To prove her point, Deborah sent us this photo of Jackpot, her beloved cat, printing insurance
cards!

Apparently, Jackpot isn't the only talented cat in town, and Richard the Cat wants everyone to
know it. According to his owner, Kate, in Illinois:

  My cat recently came to me and was upset that the image of Jackpot has been on your site for a while. Through a series of meows and hisses, he let me know that Jackpot's 15 minutes of fame were over. He then proceeded to show me how talented he could be when my husband needed new insurance cards printed. As fast as you can say, 'Quote. Buy. Print.’ Richard logged on and got our new cards off the printer. Please see the attached photo. I hope you'll consider a new player in the 'Talented Esurance Pets' CATegory and consider posting our story. Thank you for the continuous wonderful coverage you have provided us over the years. We're about to enter our fourth term with you all and could not be happier. Keep up the great work!"

At Esurance we happen to love the color pink (as our pink-haired special agent, Erin can attest), so when policyholder Peggy, from Oregon sent us pictures of her pink horse, Rio, she really brightened our day! Here's what Peggy told us:

  These pictures are of Rio during and after her transformation. She stayed pink for about a month, with all her laying around in the dirt the color didn't stay on long. Her hooves were pink for about 6 months.

I made her pink cause that is my favorite color and ever since the Wizard of Oz I wanted a pink horse."

Peggy used all-natural dye and tested a small area for reactions before she painted the whole horse to make sure that Rio would not be harmed during the pink painting process!

We'd love to hear about your pets' experiences with Esurance too (just as long as you don't let them drive your car)!