video appraisal

Get back on the road faster

When a car accident happens, you just want your claim settled as soon as possible. With video appraisal, it's possible to speed up the process by video chatting with an appraiser.

Through our brand-new mobile feature, you could:

  • Schedule an appraisal at a convenient time for you
  • Get your appraisal without having to leave your car in the shop
  • Get your estimate and payment on the spot

Simply use your smartphone to video chat in real time with an Esurance appraiser and get your claim on its way! It's that convenient and easy.

How video appraisal works

If you get into an accident, just file your claim to get started. If a video appraisal would speed things up, we'll schedule one at a time that works for you. (Of course, you can always opt for an in-person appraisal too.)

Once your appointment is booked, log into the app to get started — it's automatically included on the current version of Esurance Mobile. From there, go to "accidents and claims" and tap "photo/video appraisal" to:

  • See your appointment info
  • Check in for your call
  • Video chat with your appraiser

During the call, your appraiser will activate the camera and show you how (and where) to video the damage on your car. Your inspection will be just as detailed as if the appraiser were there in person.

After it's all done, you could get an accurate estimate and payment on the spot — which means you can schedule your repairs and get back on the road in no time.

See? It really is a faster, smarter, and just plain better way to settle a claim.

Not available in all states. To get a video appraisal, you need at least an iPhone 5 with iOS 7 or Android 4.0 on your smartphone, 4G LTE connection, and an eligible claim.