Esurance Integrates Car Repair Monitoring Service into Mobile Website
San Francisco, CA — January 25, 2011
Esurance, the direct-to-consumer personal car insurance company, recently enhanced its popular RepairView™ online car repair monitoring service, making it available to Esurance customers using any smartphone.
Esurance is the only car insurance company in the country that has integrated this unique service offering directly into its mobile platform. RepairView is innovative technology that improves claim service and delivers on Esurance's brand promise: Technology when you want it. People when you don't™.
Customers who have a claim and have their car repaired at one of the 1,000+
Esurance-approved E-star repair facilities nationwide can monitor the entire car repair process from their smartphone. In addition, anyone who has a claim with Esurance can take advantage of RepairView if they get their car repaired at an E-star repair shop.
This makes online vehicle repair monitoring accessible to the 58.7 million consumers in the United States using smartphones1, offering them peace of mind and a better claims experience knowing they can get the latest information about their claim and car repairs, no matter where they are.
Using RepairView from a smartphone, users have the ability to:
- Receive a daily photo of car repairs in progress
- Send an email to friends allowing them to access the photos
- Get more information about the 10-step E-star car repair process
- Email the car repair shop directly for more information
- See the projected completion date for their car repairs in real time
- Call the car repair shop directly with the touch of a button
RepairView is also available in the Esurance Mobile app for iPhone® and
Windows® Phone 7, and customers using Android™ phones with OS 1.5 or higher can access RepairView via the Esurance Mobile website. For more information on RepairView, visit www.esurance.com/repairview.
Esurance Vice President of Material Damage Joe Laurentino said, "Online repair monitoring has been a customer favorite since we first started offering it in 2006, and by extending that capability to any smartphone, Esurance is making the claims experience and our customers' lives easier."
Esurance Chief Marketing Officer John Swigart commented, "Offering RepairView on smartphones gives our customers more choices in how they interact with their car insurance company. We will continue to push the envelope on what Esurance can do for its customers from a technology perspective. Our aim is to provide a seamless online experience for customers with offerings that leverage the best of the Internet."
Esurance, a subsidiary of White Mountains Insurance Group, Ltd. (NYSE: WTM), provides personal auto insurance direct to consumers online and through select agents, including sister company, Answer Financial. Esurance is dedicated to constantly improving the way people shop for, buy, and manage their auto insurance. By combining the best of technology with industry know-how, Esurance is able to offer hassle-free coverage with 24/7 customer service and claims handling at competitive prices.
Through Esurance's website, www.esurance.com, customers can get instant car insurance quotes, view comparison quotes, buy an Esurance policy, and print their insurance cards — all in minutes. Esurance also offers policyholders the ability to make policy changes and file claims instantly online, demonstrating its commitment to improving the entire insurance process from quote to claim.
Answer Financial, also a subsidiary of White Mountains, is one of the largest independent personal lines insurance agencies in the country. Answer Financial offers comparison quotes and provides auto and property insurance from more than a dozen top-rated insurance companies through its website, www.answerfinancial.com, and over the phone.
1 "comScore Reports September 2010 U.S. Mobile Subscriber Market Share," comScore press release
3-month-average period ending September 2010.
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Windows is a registered trademark of Microsoft Corporation in the U.S. and other countries.