Esurance Customers Can Monitor Repairs Online
San Francisco, CA — January 16, 2007
Esurance, a direct-to-consumer personal auto insurance company, announced its implementation of AutoWatch, a unique Web-enabled system that allows customers to monitor their vehicle's progress throughout the repair process.
Esurance feels that its technology-savvy customer base will appreciate the new feature. Gary Tolman, Esurance president and CEO, explained, "Our Web-savvy customers prefer to handle things online, at times when it's convenient for them to do so. With AutoWatch, our customers can see their car's progress 24/7."
David Henderson, AutoWatch president, stated, "We are very happy to have a technology-focused partner like Esurance. Being able to see a car's progress during its repair reduces customer hassle and gives people peace of mind."
Tolman stated, "When you have an accident, you just want your car repaired as quickly as possible. Most people don't like having to call the body shop to find out when a car's ready. With AutoWatch, our customers will be able to see progress throughout the repair process." Tolman concluded, "Our mission is to make the entire auto insurance experience easier, from quote to claim, and AutoWatch helps us fulfill that mission."
Esurance Insurance Services, Inc., a subsidiary of White Mountains Insurance Group, Ltd. (NYSE: WTM), provides personal auto insurance direct to consumers online. Esurance is dedicated to constantly improving the way people shop for, buy, and manage their auto insurance. By combining the best of technology with industry know-how, Esurance is able to offer hassle-free auto insurance coverage with 24/7 customer service and claims handling at competitive prices.
Through Esurance's website, www.esurance.com, customers can get instant quotes, view comparison quotes, buy an Esurance policy, and print their proof of insurance card — all in minutes. Esurance also offers policyholders the ability to make policy changes and file claims instantly online, demonstrating its commitment to improving the entire insurance process from quote to claim.