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Frequently asked questions
General auto insurance claims info

What kind of accidents or incidents should I report to you?

After a major accident, it's pretty clear you need to file a car insurance claim. But what about the less obvious incidents, like if a rock hits your windshield or someone vandalizes your car? If you're ever wondering whether to make a car insurance claim or not, just give us a call and we'll be able to advise you on the best course of action.

Apart from accidents, you should also alert us if your car has been vandalized or stolen. In addition, damage that didn't result from an accident, such as weather-related damage, is usually covered by comprehensive coverage.

To speak to a specialist, just give our customer claims center a call at 1-800-926-1175. Our claims specialists are available 24/7 to help you determine if you need to file an auto insurance claim. If you do need to file a claim, we'll be sure to process it quickly. And if you have rental car coverage, our claims representatives will help you obtain a rental car as well.

Nobody wants to deal with making a car insurance claim, especially after a serious accident. However, the sooner you file your claim, the faster you can get back on the road. Esurance policyholders can file a claim online or over the phone. Just like getting a quote and buying your policy, filing a claim is easy with Esurance. We hope you never have to file one, but we're always here for you if you do.