Does your insurance company value customer feedback?
When we say we've designed auto insurance with you in mind, we mean it! Our insurance company conducts a lot of surveys that we actually use to enhance both our website and the customer service we offer.
Although Esurance is proud of the awards and recognition we receive within the insurance industry, it's customer feedback that we value the most. In fact, almost everything you see on our website has gotten there because we've acted on customer comments and questions.
Since we think our customers are experts about our business, we want to make sure we lend you our EAR. EAR stands for our Executive Advocacy & Response program, which helps us respond to all the great input you give us.
Each and every day, we read and respond to good or bad news about our website, auto insurance products, and customer service. When you're happy, we're always glad to know about it. When you're unhappy, we work round-the-clock until you're satisfied.
In short, keep your comments, suggestions, and other ideas about our insurance company coming! Not only does it help us improve our insurance company, it also allows us to get to know our customers. Check out what our customers have to say about us.