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Frequently asked questions
Reliability

You can count on car insurance from Esurance. We explain why in these car insurance FAQs.

How do I know your auto insurance company is reliable?

Esurance is known for offering convenient auto insurance at affordable rates. However …

What do financial strength ratings mean for an auto insurance company?

When you're looking for an insurance company, savings aren't the only thing worth …

Who owns your auto insurance company?

When you're thinking of switching to a new auto insurance company, you want to know …

What measures does your insurance company take to protect my privacy?

The Internet has made people's lives easier in many ways. We can go online to read the …

Has your auto insurance company won any awards?

Esurance is proud of the service we provide. Not only are we one of the top names in car insurance …

How does your auto insurance company handle claims?

At Esurance, we like to give our customers the attention they deserve. That means we …

How many claims offices does your insurance company have?

No one looks forward to filing a claim with their insurance company. Whether your car has …

What are your auto insurance company's hours of operation?

Luckily, at Esurance standard business hours don't apply. Because we're an online …

How many people does your auto insurance company insure?

When we're young, we're often taught that what is popular is not always right. However …

What is the Esurance Gold Seal of Quality?

A successful insurance company should be well-rounded. It's not enough to be simply …

How does your auto insurance company handle fraud?

When you're in an accident you have a lot to worry about. Yet, in addition to dealing with …

Can I contact a customer service representative whenever I need to?

Although most Esurance customers love the convenience of our online insurance company …

This page is intended to provide you with general information about car insurance, and to help you understand the various kinds of coverage. It does not describe or refer to any specific policy or coverage. For information about your particular coverages, we encourage you to read your policy contract and consult your insurance representative with any questions.