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The E-star® Direct Repair Program


Esurance created E-star to expedite the repair process and provide excellent service at state-of-the-art facilities. If you choose an E-star repair facility, we guarantee the repairs for as long as you own the vehicle.

After you file a claim, your dedicated claims rep will help you select an E-star facility. Once your vehicle is at the facility, the shop will provide Esurance with the necessary info and begin repairs.

Plus, all E-star repair facilities allow you to access photos of your vehicle as it's being repaired through Esurance Mobile, our smartphone app, or online at repairview.com. Either option will keep you up to date with photos and regular notifications.

And because we care strongly about the environment, we require that all E-star repair facilities comply with strict EPA-OSHA regulations. The EPA guide and checklist includes guidelines for waste management, wastewater and storm water management, air pollution controls, and record keeping.