Whether you prefer to email, call, or fax, you can find all the information you need right here:
| Emailing and Calling Us |  |
From quote to claim, if you have any questions about Esurance or our Web Site, please send us an email or call
1-800-ESURANCE (1-800-378-7262).
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Executive Advocacy &
Response Program (EAR) | |
We think our customers are experts about our business, so we want to make sure we lend you our EAR!
If you have feedback (either good or bad) about our Web site, products, or services, we want to hear from you. Please send your comments to customerfeedback@csr.esurance.com.
Be sure to describe your issue and include your policy # and specific details. We're always working to improve your Esurance Experience, and we'll work round-the-clock for you until you're satisfied!
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| Sending Us Documents | |
If we've asked you to send us documents, please do so by emailing,
faxing, or mailing them to us. Be sure to include your name and Esurance
policy # on those communications so that we can process your documents more quickly.
To send them to us via email, click here.
Please send your proof of prior insurance documents to:
Esurance Sales Fulfillment
P.O. Box 5262
Sioux Falls, SD 57117-5262
Fax: 1-800-684-4675
For any other documents we request, you can send them to:
Esurance Customer Service
P.O. Box 5250
Sioux Falls, SD 57117-5250
Fax: 1-800-926-2869
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| Reporting a Claim | |
There are 2 convenient ways to report a claim: Online or by phone at 1-800-926-1175. We're here 24 hours a day, 7 days a week to start the claims process for you!
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| Regional Claims Offices | |
If you've already reported your claim and need to get in touch with a representative at one of our regional claims offices, please call the corresponding number below.
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| E-star— The Esurance Direct Repair Program | |
If you own or manage a repair facility and would like to have it considered for the E-star program, your facility must subscribe to ProcessClaims and AutoWatch. Please note that acceptance is based on geographic need and qualification, and is not guaranteed. To apply, click here.
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Consumer
Report Information | |
If we let you know that information contained in your driving record,
auto insurance claims history, or consumer report changed your car insurance premium
or resulted in our inability to provide you with coverage today, you have the right
to dispute inaccurate information in your consumer file. You can also request a free
copy of your consumer report by contacting ChoicePoint Services, Inc. within 60 days.
In order to dispute information in your credit file, contact ChoicePoint online at
www.consumerdisclosure.com or by calling 1-800-456-6004. You can also write them at the
ChoicePoint Consumer Service Center, P.O. Box 105108, Atlanta, Georgia 30348-5108.
Please note that ChoicePoint is not responsible for our underwriting decisions.
However, you may obtain the specific reason for our decision by sending us an email
requesting this information in writing.
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| Corporate Headquarters | |
Esurance
650 Davis Street
San Francisco, CA 94111
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| Canceling Your Policy | |
If you need to cancel your Esurance policy, we hate to lose you as a customer, but please call us at
1-800-ESURANCE
(1-800-378-7262).
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| Esurance Homeowners Insurance Program | |
For policies underwritten by Homesite, please contact:
P.O. Box 414356
Boston, MA 02241-4356
Phone: 1-800-947-0676
Hours: 8 a.m. – 9 p.m. ET (Monday–Friday)
10 a.m. – 3 p.m. ET (Saturday)
Fax: 1-877-273-2984
Email: Questions – info@homesite.com
Claim Info – claimsadmin@homesite.com
For policies underwritten by Safeco, please contact:
P.O. Box 6476
Carol Stream, IL 60197-6476
Phone: Service & Claims – 1-800-578-6701
Hours: Customer Service – 24 hours a day, 7 days a week
Sales – 5 a.m. – 9 p.m. PT (Monday–Friday)
6 a.m. – 5 p.m. PT (Saturday)
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| Esurance Motorcycle Insurance Program | |
Esurance Motorcycle & Specialty Insurance Program
P.O. Box 688
Amelia, OH 45102-0688
Phone: 1-877-564-0224 (Service)
Phone: 1-888-264-8637 (Sales)
Hours: 8 a.m. – 9 p.m. ET (Monday-Friday)
10 a.m. – 3 p.m. ET (Saturday)
Email: esurance@amig.com
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