Esurance Customer Comments - The Esurance Experience
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Home > About Us > Our Company > What Our Customers Say > The Esurance Experience
The Esurance Experience

Great rates. Online ease. 24/7 service.
From quote to claim, Esurance customers know they can count on Esurance to be convenient and reliable. Check out what customers have to say about their own Esurance Experiences.

A policyholder from Franklin, Tennessee is certainly enjoying her Esurance Experience. Joy told us:

We were very skeptical about trying a new insurance company, but we have found that the prices are excellent, the customer service is beyond excellent, and we will definitely recommend to others. Thank you for understanding what customers want in auto insurance.
(Boy, do we love converting skeptics!)

Karen and Steve from Cocoa, Florida emailed us to say:

Unlike some online service providers, your site and customer service offered us excellent service and great coverage options for a great price!
(How could we say it better than that?)

A Texas policyholder, Laura, from Galveston also let us know that she was impressed with the savings and convenience Esurance provides. Laura wrote:

I just wanted to drop a note to say that I've never been happier with my auto insurance! We've literally saved hundreds of dollars by going through Esurance. I also love that I have more control over my account online. In the past, if I had to change my policy, it meant waiting in line and signing more documents. Now, all I do is go online, type up the changes, and instantly get the paperwork printed out! In fact, just recently, my husband lost his insurance card. I simply went to our account and printed him a brand new one...talk about convenient with a capital C!! Keep up the great work!!

One of our customers had such a great experience with us that he told us he'd miss us when he moved! William from San Jose, California wrote:

I am a satisfied customer! I have lived in California for all of my life, and sometime next year I will be leaving. There are very few things I will miss when I leave, and, of course, there are my friends who will be missed, but beyond that, the only other thing that comes to mind is Esurance. I've gone through a few insurance providers over the years, and finally found one I like.

We love that our policyholders are just as passionate about the environment as we are. Mark of Decatur, Illinois said:

I am an insurance agent for a major captive property and casualty insurer. Why did I leave and insure with Esurance? I believe in and support your eco-friendly way of doing business. The amount of paper and waste generated by most insurance companies is beyond comprehension. Furthermore, my total online experience (quoting and purchasing) was easy, logical and hassle-free. Your Web site is a bright example on “doing it right.” I was referred by another “treehugger.” I would encourage you to target market the environmental groups. Typically, price isn't an issue within this group. "Green" business principles and practices are the critical factors of this market segment. Because I sincerely appreciate your green practices, I've listed you on my EcoLinks page online at Mark's Eco Shop. Thank you for caring about Earth!

Barry of Lake City, Florida summed it up best when he wrote, "You people are awesome…"

Need we say more?

The Esurance Gold Seal of Quality. Secure. Reliable. Superior.