SAN FRANCISCO, CA - July
1 - Esurance, a direct-to-consumer personal auto insurance company, has selected
ProcessClaims to provide a customized software management platform to support
Esurance's expanding claims organization. Esurance believes that ProcessClaims'
ClaimsPort material damage management system will increase claims handling
efficiency, decrease cycle time costs, and scale with Esurance's rapid growth.
ProcessClaims' ClaimsPort
automates claims processing by configuring solutions to suit insurers' specific
business requirements. Automation focuses on areas of material damage to reduce
loss adjustment expenses, increase efficiencies, and improve customer satisfaction.
ProcessClaims' open platform provides seamless connectivity to all partners
involved in the claims process.
Esurance is perfectly
suited to take advantage of ProcessClaims' Web-based platform since its operations
are not dependent on legacy systems. Gary Tolman, Esurance President &
CEO, explained, "Our ability to rapidly innovate represents one of our
distinct competitive advantages. Esurance always strives to leverage the best
that's out there in terms of technology to continually improve our operations
and, ultimately, better serve our customers. This is particularly important
when it comes to claims. ProcessClaims provides us the infrastructure we need
to manage a vital part our business effectively."
"Naturally, we're
extremely gratified that we were selected by Esurance after their extensive
review of the marketplace," stated Paul Farber, CEO of ProcessClaims.
"Considering Esurance's rapid growth, the company needs a technology
provider that can quickly adapt to their business needs. This has proven to
be one of ProcessClaims' core strengths," said Farber.
Malik Sievers of Esurance
agreed. As one of the Esurance business owners of the project, Sievers, a
Director of Insurance Operations, gave an overview of the company's experience,
stating, "We performed an extensive review of the market, and even piloted
different solutions in parallel. We found that ProcessClaims clearly demonstrated
the highest value."
About Esurance Insurance Services, Inc.
Esurance Insurance Services, Inc., a subsidiary of White Mountains Insurance Group, Ltd. (NYSE:
WTM), provides personal auto insurance direct to consumers online. Esurance
is dedicated to constantly improving the way people shop for, buy, and manage
their auto insurance. By combining the best of technology with industry know-how,
Esurance is able to offer hassle-free auto insurance coverage with 24/7 customer
service and claims handling at competitive prices.
Through
Esurance’s Web site, www.esurance.com,
customers can get instant quotes, view comparison quotes, buy an Esurance
policy, and print their proof of insurance card— all in minutes. Esurance
also offers policyholders the ability to make policy changes and file claims
instantly online, demonstrating its commitment to improving the entire insurance
process from quote to claim.
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