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Esurance's Commitment to Claims
Your auto insurance policy is a contract between you and your insurance company. As long as you meet your auto insurance policy's terms, your coverage works to protect you and your finances in the event of a loss. Most people rarely think about their auto insurance policies except at renewal time or when they need it the most— when they have to file an auto insurance claim.
At Esurance we try to make the claims process as hassle-free as possible. In fact, our goal is to give you great service and get you back on the road as fast as possible, but don't take our word for it. Our customers say it best.
Michael, from San Francisco, California, summed it up best when he told us, "Let me thank you for the relative ease with which you handled the initial accident report. I had never been through the process before, so your willingness to explain the system to me was very kind and very helpful."
For more customer feedback about our Web site, claims process, and hassle-free approach to auto insurance, visit our Customer Comments page.
Since having to file an auto insurance claim can be stressful, Esurance has 2 great features that will help speed up the claims process and give you peace of mind:
- Round-the-clock customer service
Our customer service and claims handling center is open 24 hours a day, 7 days a week, 365 days a year to take your calls, answer your questions, and help you through the claims process.
- Communication options
With Esurance you're only a click or a call away! Contact us, either online or over the phone, to report a claim or make a policy change— whichever's easiest for you. (If you have a major claim, you should call our customer service line at 1-800-ESURANCE (1-800-378-7262.)
When it comes to auto insurance, reliability is important— especially when you need to file a claim. It's important that your auto insurance company will be there for you when you need them. Esurance's parent company consistently receives some of the highest insurance ratings given by the U.S. insurance industry's most reputable independent ratings organizations. You can rest assured that Esurance gives you superior service and auto insurance coverage you can count on— when you need it most.
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