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Auto Claims Information

Claims FAQs
Common claims terms
What to expect when you
file a claim
If you get in an accident
Choose your body shop
Emergency Roadside
Service
When we say we've made auto insurance
easier from quote to claim, we mean it! Our
goal is to resolve your claim fairly and get you
back on the road as quickly as possible.
   Report your claim online
   Benefit from 24/7 claims service
   Choose an E-star facility to see your car
    online as it's being repaired
Watch a demo
Reporting windshield & glass claims
Recently file a claim?
We'd love to know about
your experience.
Customer Comments
"LOVED the process - it was
quick and easy. LOVED the
shop where I took my
car...LOVED it... LOVE
Esurance!"
 - Rachelle, California
View more comments
Erin Cam
Erin gets run off the road & watches her car
come back to life.
E-star Direct Repair Program
When you choose an E-star facility, you can see
your vehicle online as it's being repaired and the
repairs are guaranteed for as long as you own
the vehicle!
Hybrid Claims Vehicles
Our claims service
isn't just reliable, it's
100% eco-friendly as well. Esurance uses hybrid
claims vehicles to help reduce smog and
gas consumption.
Help Fight Fraud
We're serious about protecting our policyholders against fraud. Therefore, we do everything we can to prevent fraud.
The Esurance Gold Seal of Quality. Secure. Reliable. Superior.