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FAQ: How Esurance Handles Your Claim
Where do I go to get my car inspected for damage?
If your car has been damaged in an accident, it deserves to be taken care of by someone you trust. When you make an auto insurance claim with Esurance, we understand that you might already have a body shop that you feel comfortable with.
You can take your vehicle to the repair facility of your choice, or if you don't have a preferred repair facility when you file a claim, Esurance can help you select one through the E-star program.
E-star, the Esurance Direct Repair Program, features highly qualified repair facilities and guarantees repairs for as long as you own the vehicle. These facilities also allow you to monitor the progress of your vehicle repairs online.
Auto insurance claims are often processed within just 15 days, which means you’ll receive your claims check in no time. That way your car won’t be out of commission any longer than necessary. With Esurance, making an auto insurance claim is fast and easy!
And because we believe in environmentally friendly business practices, we require that all E-star repair facilities remain compliant with strict EPA-OSHA guidelines.
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