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Esurance's Commitment to Privacy & Security
Esurance values its relationship with you. Protecting the privacy of your information is
of the greatest importance to us. As an insurance provider, we are regulated by Federal
and State laws protecting the confidentiality and security of your information, as well
as our use and disclosure of it. The following provides details of our practices and
procedures for protecting the security of nonpublic, personally identifiable information
about you.
- Whether you are a current, former, or potential customer, Esurance treats your
personal information with the same high level of confidentiality and security.
- We never sell your personal information.
- We only share your personal information as necessary to provide the insurance
products and services you have requested, to contact you about Esurance's products
and services, as directed by you, or as permitted by law.
You Don't Need to "Opt-Out"
Some companies allow access to your nonpublic, personal information by nonaffiliated third parties
so they can market their products and services to you. Several laws give you the
option of "opting-out" of this type of information sharing. However, at Esurance
we do not share your information with nonaffiliated third parties for their marketing
purposes, unless you specifically direct us to do so. Therefore, at Esurance, you don't need to
"opt-out."
The Information We Collect
At Esurance, we gather information about you to process and service your insurance
policy, settle your claims, offer you additional products and services that we think
may be of interest to you, and as directed by you with your consent. Some of this may
be nonpublic, personal information (information not available to the general public)
that is provided by you, that we gather from transactions and communications with you,
through services performed for you, that we obtain from third parties, or that we
obtain through other means.
Information We Collect From You
This includes information you provide us when you apply for our products or request
services, either on the Internet, by phone, or by other means. It includes information
such as your name, address, vehicle descriptions, drivers license number, and Esurance
Web pages visited.
Information We Collect From Third Parties
This includes information we collect from consumer reporting agencies and other parties.
It includes information such as motor vehicle reports, consumer credit information, demographic information,
insurance histories, and claims reports.
Information About Your Transactions
This includes information about your transactions with us and others, including our
affiliates. It includes information such as your policy coverage levels, account
balances, claims history, and billing information.
Information About Communications
This includes information about your communications with Esurance. It includes
information about letters, telephone calls, and emails, such as when they were
sent, received, and accessed.
Information Collected Through the Esurance Web Site
You can browse our Web site anonymously and find information about Esurance and
our products. Esurance collects general information about Web site visits as part
of our business tracking. This information does not identify you personally, and
is used to enhance your Web site experience. This includes information such as
how you linked to our Web site, Internet protocol (IP) address, browser type,
and time of visit.
Esurance may use technology that includes pixels and cookies on our Web site to
support site tracking, measure site performance, and for product marketing. Our site places a cookie on
your computer to identify you when you return, to personalize aspects of your
experience at our site, and to better understand how visitors are using our site,
all of which helps us to continually improve your experience on our site. These
cookies contain no personal information and they will not damage your computer.
We use industry standard encryption techniques to send cookies and your security
is not compromised by their use. Your browser must be set to accept cookies in
order to navigate the Esurance site.
Information We Disclose
Information about our customers, former customers, and consumers who do not purchase
products from us will be disclosed only as permitted or required by law, or as
directed by the customer or consumer.
We may disclose information to affiliated and nonaffiliated insurance companies,
insurance agents, reinsurance companies, consumer reporting agencies, government
entities, and claims administrators. We may also disclose information to nonaffiliated
third parties that perform services or functions on our behalf including the marketing
of our products or services. The following are examples of situations in which we may
disclose information:
- Your information may be passed between us and our agents, appraisers, attorneys,
investigators, and others who may be involved in the sales and marketing of Esurance
products and services, processing of applications, and servicing of policies or claims.
- We provide your policy information to adjusters and other appropriate business
entities that make any necessary repairs to your vehicle when you are involved
in a claim.
- We may provide your information to others whom we determine need such information
to perform insurance or other professional functions for us. These may include parties
helping us with administrative services and consumer reporting agencies.
- We may supply information as required by search warrant, subpoena, or legal process,
with state insurance departments, or other law enforcement or government authorities
when required by law, or to protect our own legal interests in the event of suspected
illegal or fraudulent activities.
Esurance Communications
As an Esurance customer, Esurance will contact you regarding your policy and our products and services,
such as billing notices, confirmations of changes, modifications to the Esurance privacy statement,
changes to our products, and other Esurance-specific communications.
You may NOT unsubscribe from these Esurance-specific communications that relate to your primary usage of our service and products; and you agree to receive these if you make a purchase.
From time to time, Esurance may contact you about third-party promotions. In addition, prior to purchasing a policy or after canceling your policy, Esurance may contact you to confirm your quote or invite you to come back and get a new quote or to purchase a policy. You will have the ability to unsubscribe from whichever type of communication you received.
Confidential and Secure Environment
Esurance uses encryption technology to protect your information. Our Web servers
have been enabled with Secure Sockets Layer (SSL) technology to prevent unauthorized
parties from viewing personal information provided to Esurance during a secure session.
All secure pages on our Web site have been issued a digital certificate by Secure
Server Certification Authority. You can view this digital certificate affirming
the security of our site by clicking on the image of the closed lock at the bottom
of your browser window. A small frame displaying our site's security information
will appear. Click on "Certification Path" to verify that you are on the Esurance
site. Click on "Issuer Statement" to verify our site's certification authority.
We restrict access to your personal information to our employees, our affiliates'
employees, or others who need to know that information to service your account.
We maintain strict physical, electronic, and procedural safeguards to protect
your personal information.
Links to Other Companies on the Esurance Web Site
The Esurance Web site contains links to our business partners and links to other
sites offering valuable information. If you choose to provide any personal
information directly to any of these entities, the collection and disclosure
of your personal information by that entity will be governed solely by that
entity's privacy policy. Esurance makes no representations or warranties
regarding these sites.
Reviewing or Correcting Your Information
As a policyholder, you can always review and update your information through your account on our
Web site at www.esurance.com or by calling our customer service center at 1-800-ESURANCE
(1-800-378-7262). All consumers have the right to know the personal information that
Esurance has about them; to make changes to that information, and to
know the identity of any entity that Esurance has disclosed that information to within
the previous two years. To make such an inquiry please call our customer service center
or write to the address listed below and identify the information you would like. You
will be required to provide certain personal information for identity verification
purposes. If your information is immediately accessible when you call, the customer
service representative will review it with you and you may make changes to it at that
time. If your information is not immediately accessible when you contact us, within
30 business days Esurance will inform you of the types of information we have about
you. If you would like to further review the information, you may review and copy
the information in person at our customer service center or request a copy be sent
to you by mail. Esurance may charge a fee for providing a copy by mail.
Information Request
Esurance Customer Service
P.O. Box 5250
Sioux Falls, SD 57117-5250
Contact Information
For further information or questions about this privacy policy, please write us at:
Privacy
Esurance Customer Service
P.O. Box 5250
Sioux Falls, SD 57117-5250
This privacy policy applies to the following companies:
Esurance Insurance Services, Inc.
Esurance Insurance Company
Esurance Insurance Company of New Jersey
Esurance Property and Casualty Insurance Company
Home State County Mutual Insurance Company (for Esurance-Home State Customers)
Argonaut Insurance Company (for Esurance-Argonaut Customers)
Version PN007 effective June 1, 2005
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