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FAQ: General Auto Insurance Claims Info
Who should report an auto insurance claim?
When you're involved in an accident there are a lot of things you must think about, including making an auto insurance claim. Since every incident is different, you may be wondering if you're always responsible for making an auto insurance claim.
Anyone can report an auto insurance claim. However, it's usually best if the driver or the covered person who knows the most about what happened makes the initial call to the Esurance Customer Claims Center. This will help move the claims process along faster, so you can get back on the road as soon as possible.
If you've been injured in an accident and cannot report the incident for yourself, someone else should file the auto insurance claim on your behalf. It's important to give that person as many details of the accident as possible so he or she can make an accurate claim.
Even if you weren't at-fault in an accident, you must still report the incident. The person responsible for the damage will file an auto insurance claim with his or her auto insurance company, but you must also let us know that an accident has taken place.
Luckily, filing an auto insurance claim with Esurance is just as easy as getting a quote and buying your policy. Our claims service specialists are available round-the-clock to assist you with filing an auto insurance claim. Just call 1-800-926-1175. You can even report minor incidents online! While we hope you never have to make an auto insurance claim, we'll be here if you do.
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