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FAQ: General Auto Insurance Claims Info
Can I make a claim outside standard business hours?
If you've been in an accident, it's always best to report your auto insurance claim as soon as possible, while it's fresh in your mind. Unfortunately, standard business hours mean you might have to wait until the next day to make your auto insurance claim. Esurance policyholders are in luck, however. That's because Esurance never closes. We're available 24 hours a day, 7 days a week so you can ask a question or file an auto insurance claim anytime!
Not only can you call our customer claims center round-the-clock, you can also file many auto insurance claims online.
Some other things to keep in mind if you're in an accident are:
- Don't admit fault to anyone.
- Discuss the accident only with the police and your auto insurance company. During the claims process, if another party to the accident or another auto insurance company contacts you, do not discuss the accident with them and do not agree to make a recorded statement. Simply refer any questions about the accident to your claims representative.
- With the help of a police officer, gather information from everyone involved in the accident, including witnesses.
- If you have a camera with you, take photos to document vehicle damage, the intersection where the accident occurred, skid marks, and any other features of the accident scene.
- As soon as possible, write down your own detailed recollection of the accident.
- Report the incident immediately either online using our auto insurance claims reporting feature or by calling 1-800-926-1175.
For a more complete list of tips, take a look at Accident & Auto Insurance Claims Procedures.
Remember, the faster you file your auto insurance claim, the faster you can get back on the road. And with Esurance's rapid auto insurance claims process, you'll be back on the road in no time. One of Esurance's biggest goals is to make auto insurance hassle-free. With 24/7 claims and service, we think we do a pretty good job.
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