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FAQ: Company Facts
Does your insurance company value customer feedback?
When we say we've designed auto insurance with you in mind, we mean it! Our insurance company conducts a lot of surveys that we actually use to enhance both our Web site and the customer service we offer.
Although Esurance is proud of the awards and recognition we receive within the insurance industry, it's customer feedback that we value the most. In fact, almost everything you see on our Web site has gotten there because we've acted on customer comments and questions.
Since we think our customers are experts about our business, we want to make sure we lend you our EAR. EAR stands for our Executive Advocacy & Response program, which helps us respond to all the great input you give us.
We're happy to say that 80% of our customers would recommend us to a friend or family member, but we won't stop there. Each and every day, we read and respond to good or bad news about our Web site, auto insurance product, and customer service. When you're happy, we're always glad to know about it. When you're unhappy, we work round-the-clock until you're satisfied.
In short, keep your comments, suggestions, and other ideas about our insurance company coming! Not only does it help us improve our insurance company, it also allows us to get to know our customers. To see what some of our other customers had to say about Esurance, check out:
Our customers & their pets talk about Esurance car insurance.
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